Meghan Adams
Parishville,NY
Summary
Accomplished Team Manager at Cognizant Technology Solutions, adept in operational excellence and document management. Spearheaded a team of 60+ to merge AI with human expertise, enhancing HIPAA-compliant record accuracy. Excelled in workforce planning and performance monitoring, achieving significant quality improvements. Skilled in protocol optimization and employee motivation, ensuring superior project outcomes and minimal attrition.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Manager
Cognizant Technology Solutions, CTS
07.2023 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation with limited attrition rates.
- Led employee relations through effective communication, coaching, training, and continued workforce development.
- Effectively trained and led a team of 60+ medical documentation specialists to combine AI with human intervention in order to transform ambient clinician-patient conversations into fully billable, HIPPA compliant electronic medical records.
- Managed senior processing executives working in medical transcription production and maintained superior quality assurance.
- Led multiple special projects along side senior operations managers to onboard new clinicians into DAX.
- Established, maintained, and modified onboarding protocols for new customers while consistently achieving above-average quality and turn-around-time.
Quality Documentation Manager
Microsoft
06.2022 - 07.2023
- Translated complex medical information into intuitive clear format.
- Modeled innovative solutions to respond to organizational needs.
- Interviewed support staff and quality assurance personnel to understand functionality for documentation needs.
- Identified audit parameters to comply with quality standards.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted in continuous improvement activities while developing and maintaining resulting documents for over 1,500 encounters daily.
Quality Documentation Specialist
Nuance Communications
11.2020 - 06.2022
- Determined information to be included in reports.
- Communicated with healthcare providers to clarify information and resolve issues.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Edited AI drafts created from speech recognition software and made edits where appropriate.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines delivering completed documentation to clinicians within 4 hours.
- Conducted research to clarify dictated information and resolve discrepancies.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Used various EHR platforms including Epic, Cerner, eClinicalWorks, Allscripts, and Athenahealth to input information into computerized patient record system.
- Transcribed sensitive documents with complete confidentiality.
Education
No Degree - Nursing
ECPI University
Virginia Beach, VANo Degree - Community Health
SUNY, Potsdam
Potsdam, NYHigh School Diploma -
Potsdam Central High School
Potsdam, NY06-2008
Skills
- Employee scheduling
- Succession planning
- Meeting facilitation
- Workforce planning
- Operational excellence
- Corporate governance
- Corrective actions
- Issue resolution
- Performance monitoring
- Protocol optimization
- SOP review
- Document management
- Total quality management
Accomplishments
- Collaborated with team of 10 in the development of the Go-Live Delivery Team (GoLD Team).
- Supervised team of 60+ staff members.
- Used Microsoft Excel to develop employee clearance tracking spreadsheets.
- Successfully onboarded 90+ employees into Cognizant Technology Solutions from Microsoft by introducing Be.Cognizant platforms for daily administration tasks.
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
Timeline
Team Manager
Cognizant Technology Solutions, CTS
07.2023 - Current
Quality Documentation Manager
Microsoft
06.2022 - 07.2023
Quality Documentation Specialist
Nuance Communications
11.2020 - 06.2022
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
No Degree - Nursing
ECPI University
No Degree - Community Health
SUNY, Potsdam
High School Diploma -
Potsdam Central High School
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