Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Allen

Dothan,AL

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skill in meeting and exceeding sales goals and working as a team player. I enjoy working with people and learning ways to improve my current skillset.

Overview

12
12
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
Dothan, AL
01.2018 - Current
  • Sales driven with the ability to relate to customers and make recommendations based on customer interactions.
  • Implemented corrective actions to fix root causes of various issues.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Increased productivity by collaborating with management to develop process improvements.
  • Team player with the ability to work as a team to meet goals and exceed goals set.

Assistant Manager

Milky Moo's Homemade Ice Cream
Enterprise, AL
04.2017 - 01.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Customer Service/Call Center Representative

Eagle One Corp
Fayetteville, NC
04.2016 - 09.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer service satisfaction ratings through consistent quality control.

Retail Sales Consultant

AT&T Mobility
Dothan , AL
10.2013 - 12.2015
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Increased sales and customer satisfaction through personalized servicing.
  • Exceeded sales goals by utilizing exemplary customer service skills.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Retail Sales Consultant

AT&T Mobility
Alpharetta , GA
02.2010 - 09.2013
  • Answered customer questions and helped find specific items.
  • Determined solutions for clients promptly and professionally.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree - Fashion And Retail Managment

The Art Institute of Atlanta
Atlanta, GA

High School Diploma -

Enterprise High School
Enterprise, AL
05.2008

Skills

  • Resolving Problems and Incidents
  • Troubleshooting Network Issues
  • Team Communication and Collaboration
  • Solution Implementation
  • Sales Presentation
  • Quotas and Goals
  • Recommending Solutions
  • Client Needs Assessment
  • Data Connectivity
  • Cold Calling
  • Remote Technical Support
  • Performance Improvement

Timeline

Solutions Specialist

Verizon Wireless
01.2018 - Current

Assistant Manager

Milky Moo's Homemade Ice Cream
04.2017 - 01.2018

Customer Service/Call Center Representative

Eagle One Corp
04.2016 - 09.2017

Retail Sales Consultant

AT&T Mobility
10.2013 - 12.2015

Retail Sales Consultant

AT&T Mobility
02.2010 - 09.2013

No Degree - Fashion And Retail Managment

The Art Institute of Atlanta

High School Diploma -

Enterprise High School

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Meghan Allen