Hi, I’m
Meghan Cherwinski
New Baltimore,MI
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with a good understanding of business principles, project management, and team leadership. Collaborative with a relentless work ethic.
Overview
3
years of professional experience
1
Certification
Work History
Biggby Coffee
Barista
05.2023 - Current
Job overview
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by 15%.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Buddys Pizza Pub
Front Line Supervisor
05.2022 - 04.2023
Job overview
- Managed workstation assignments, employee breaks and shift rotations to achieve assigned objectives.
- Maintained a safe and clean work environment by educating and directing personnel on the use of control points, equipment, and resources.
- Accomplished staff results by communicating job expectations and planning, monitoring, and appraising job results.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Coordinated and managed line shutdowns, production startups, and changeovers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enforced safety policies and procedures to decrease potential employee injuries, reducing injuries 5%
Corrado Law Group
Intern
09.2021 - 02.2023
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Developed and maintained relationships with key internal stakeholders.
Qdoba
Front Line Worker
03.2021 - 05.2022
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Macomb Community CollegeWarren, MI
Associate of Arts from Psychology
05.2024
University Overview
- Professional Development: internship at Corrado Law Group
Anchor Bay High SchoolIra, MI
High School Diploma
06.2023
University Overview
- Honor Roll all 4 years
- 3.7 GPA
- National Honor's Society member
- Student council member for 8 years
- Student congress member for 6 years
- Magna cum laude graduate
Skills
- POS Systems
- First aid training
- Up-Selling
- Cash Handling
- Excellent Memory
- Active Listener
- Data Gathering
- File Management
- Event planning
- Academic support
- Public speaking
- Critical thinking
Accomplishments
- Was awarded top member in 4-H
- Attended early college through Macomb Community
- Elderly caregiver
Certification
- First Aid/CPR Certified
Languages
Sign Language
Elementary
Spanish
Limited Working
Timeline
Barista
Biggby Coffee
05.2023 - Current
Front Line Supervisor
Buddys Pizza Pub
05.2022 - 04.2023
Intern
Corrado Law Group
09.2021 - 02.2023
Front Line Worker
Qdoba
03.2021 - 05.2022
Macomb Community College
Associate of Arts from Psychology
Anchor Bay High School
High School Diploma