Years of professional experience in revenue cycle
Meghan A. Dohman
Healthcare Financial Counselor
Breckenridge,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
Work History
Financial Counselor
Mayo Clinic
Rochester, MN
02.2022 - Current
- Provides outstanding customer services in a call center setting
- Explain patient liabilities and insurance benefits in customer friendly terms
- Take customer payments and establish payment plans within the appropriate guidelines, or assist patients with applying for financial assistance
- Assist patients in actions required to appeal insurance decisions that have been denied as patient liability
- Review orders for additional diagnoses for insurance claims billing, review charge procedures for accuracy, and send for review when needed
- Make discretionary adjustments in accordance with Mayo Clinic’s values.
Patient Access Manager
Conifer Healthcare Solutions
Breckenridge , MN
09.2014 - 02.2022
- Short term and long range planning for all Patient Access functions, including pre-service, point of service and pre-bill financial clearance activities
- Ensured all prior authorizations were on file for surgical and radiology procedures
- Collected point of service as 2% of NPSR
- Root cause analysis of patient access related denials, including prior authorization, insurance verification, and coordination of benefits
- Actively practiced budget and cost management
- Ensured all operational metrics were being met including client Service Level Agreements
- Consistently managed staffing activities, this included selection, wage activities, orientation and training
- Ensured staff engagement to mission and goals, communicated proactively to establish personal growth and knowledge skill sets
- Enforced departmental policies and practices, communicated appropriate information and provide feedback to staff.
Patient Advocate
Conifer Healthcare Solutions
Breckenridge , MN
03.2013 - 09.2014
- Interview patients and family members to determine financial clearance and collect up- front payments
- Screen self-pay patients to identify all sources of potential payers, and determine eligibility for governmental and non-governmental programs
- Complete appropriate applications with patient and family members, ensuring all required personal and financial documents are collected
- Work with county offices, government agencies and St
- Francis Charity Care committee until program eligibility determinations are finalized
- Relay all pertinent information to patient access, utilization review, hospital administration and hospital social services.
Patient Access Lead
Conifer Healthcare Solutions
Breckenridge , MN
01.2013 - 03.2013
- Ensured authorizations and pre-certifications were obtained for scheduled procedures
- Prepared estimates for hospital procedures and collected up front payments or set up payment plans with patients
- Handled billing questions, claim reviews, patient complaints and grievances
- Verified registration and charge data was complete and accurate for claims processing
- Provided daily support and mentoring to Patient Access staff.
Patient Financial Representative
St Francis Healthcare Campus
Breckenridge , MN
06.2007 - 12.2012
- Balanced, deposited and posted all hospital, client, nursing home and miscellaneous receivable payments received within the local facility
- Maintained daily and monthly cash reconciliation worksheets for multiple banks
- Performed charge entry and billing of hospital client accounts
- Assisted with claim billing and denial follow up for SNF, Home Health and Hospice
- Supported the regional office with hospital billing, claim denials and corrections
- Collected and processed patient information for St
- Francis Healthcare Campus’ Charity Care program.
Certified Nursing Assistant
St Francis Healthcare Campus
Breckenridge , MN
06.2003 - 06.2007
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Minnesota State Community and Technical College
Moorhead, MN 01.2009 - 1 2010
North Dakota State College of Science
Wahpeton, ND 01.2001 - 1 2002
Skills
Positive patient experiences
Patient counseling
Proficient in Microsoft Office
Interpersonal communication
Healthcare Revenue Cycle
Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Financial Counselor
Mayo Clinic
02.2022 - Current
Patient Access Manager
Conifer Healthcare Solutions
09.2014 - 02.2022
Patient Advocate
Conifer Healthcare Solutions
03.2013 - 09.2014
Patient Access Lead
Conifer Healthcare Solutions
01.2013 - 03.2013
Minnesota State Community and Technical College
01.2009 - 1 2010
Patient Financial Representative
St Francis Healthcare Campus
06.2007 - 12.2012
Certified Nursing Assistant
St Francis Healthcare Campus
06.2003 - 06.2007
North Dakota State College of Science
01.2001 - 1 2002