Meghan Goodson
Edwards,MS
Summary
Sales Management professional with 14 years of experience in customer service, sales, and department management. Demonstrates exceptional skills in training and development, conflict resolution, and team building, leading to significant improvements in client retention and revenue growth. Proven ability to design and implement strategic business solutions that align with organizational goals, fostering a culture of continuous improvement and innovation.
Overview
14
14
years of professional experience
Work History
Account Executive
Angi
09.2022 - Current
- Exceed sales targets using data-driven strategies, significantly boosting revenue and client retention
- Enhance client relationships post-sale, improving satisfaction and retention rates
- Analyze sales performance to refine strategies, achieving measurable improvements in conversion rates
- Target leads strategically to optimize the sales funnel, increasing efficiency and conversion rates
- Collaborate with team to refine sales strategies, continually improving client retention and satisfaction
- Coached multiple other reps both on my team and on other teams to exceed expectations and find success
Office Manager
Sanders and Sanders Roofing
06.2021 - 08.2022
- Supervised office locations and field teams, ensuring daily operations ran smoothly and efficiently
- Implemented new systems and procedures, leading to significant productivity gains and cost reductions
- Developed and implemented company policies, enhancing operational efficiency and accuracy
- Built and led a team of six, delegating tasks and fostering a collaborative work culture
- Worked alongside owners and team members to resolve business challenges and foster a positive work environment
- Tracked business metrics to predict trends and set strategic goals, enhancing company efficiency.
Executive Assistant and Sales
MOST Electric
02.2020 - 06.2021
- Managed scheduling, sales, and record keeping, achieving a 20% business growth during the pandemic
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Built relationships with customers to encourage repeat business.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Ministry Coordinator
Celebrate Church
11.2016 - 07.2020
- Organized and managed ministry leaders and teams, increasing membership by 32% and adding 3 new teams
- Developed and implemented 4 new weekly/monthly programs, maintaining volunteer engagement and attendance
- Led event planning and coordination, ensuring successful execution of weekend services and special events
- Built and maintained a strong volunteer base, fostering a collaborative and supportive community
- Created action plans and prioritized tasks to enhance team efficiency and achieve organizational goals
- Mentored ministry staff of various levels of experience and age, providing guidance and support in both personal and professional development.
Assistant Operations Manager
Source One Video, Inc.
01.2018 - 09.2019
- Managed daily operations effectively across multiple departments, ensuring alignment with company goals, completion of task, and accurate reporting of results
- Implemented new business policies, driving growth and operational stability
- Enhanced organizational processes, boosting productivity and efficiency
- Delegated tasks effectively, maintaining team focus and achieving measurable results.
Internal Account Manager
AIS PainCare
02.2017 - 12.2017
- Directed cross-functional teams to deliver tailored solutions, improving client satisfaction
- Streamlined internal processes for greater efficiency, identifying areas for improvement and implementing necessary changes
- Boosted customer satisfaction as primary contact with timely resolutions to inquiries, addressing their concerns effectively and professionally
- Established lasting relationships with key decision-makers within client organizations, fostering trust and loyalty over time
Customer Service Coordinator/Manager
AIS PainCare
10.2013 - 02.2017
- Built an 8-member team in product scheduling and delivery, ensuring timely and accurate service
- Designed and monitored customer satisfaction programs, boosting client retention and loyalty
- Enhanced service quality and sales through in-depth knowledge of products and services
- Interviewed and trained new customer service reps, improving team performance and efficiency
- Resolved customer issues and complaints, maintaining high standards of professionalism
Account Representative
Source One Video, Inc.
07.2010 - 09.2013
- Handled secretarial duties, sales, and office management, enhancing customer satisfaction and retention
- Implemented policies and procedures, resulting in measurable improvements in customer satisfaction
- Addressed and resolved negative customer feedback promptly, maintaining high service standards
- Prevented store losses through vigilance and integrity, ensuring operational efficiency
- Managed quality communication and support for clients, contributing to positive client relationships
Education
Bachelor's Degree - Business and Project Management
Columbia Southern University
Orange Beach, AL04.2019
Skills
- Department Management
- Office Management
- Team Building
- Project management
- Training & Development
- Client Relationship Building
- Account Management
- Negotiation
- Microsoft Programs
- Conflict management
- Organizational skills
- Process Improvement
Accomplishments
- Achieved Sales Person of The Month in February 2024
- Completed the Leadership Development Program at Angi, earning multiple awards including the leadership excellence award and a peer voted stand-out award based on sales, innovation, and positivity
- Completed the Executive Coaching Program at Angi
Assessments
- Management & leadership skills: Impact & influence, Proficient, 07/01/22
- Business math, Proficient, 08/01/22
- Working with MS Word documents, Proficient, 08/01/22
- Spreadsheets with Microsoft Excel, Proficient, 08/01/22
- Customer focus & orientation, Proficient, 07/01/22
- Customer service, Proficient, 07/01/22
- Management & leadership skills: Planning & execution, Proficient, 07/01/22
- Attention to detail, Proficient, 08/01/22
- Project timeline management, Proficient, 08/01/22
- Sales skills, Proficient, 08/01/22
- Office manager, Proficient, 07/01/22
Personal Information
Title: Sales Manager
References
- Marcel Dominguez, Senior Account Executive, Angi, 303-928-0328
- Sean Moore, Senior Account Executive, Angi, 484-951-9384
- Terry Sanders, Owner, Sanders and Sanders Roofing, (601) 624-6413
- Jake Purvis, Account Manager, Sanders and Sanders Roofing, (601) 259-5726
- Katelyn Williams, Team member, Sanders and Sanders Roofing, 228-282-4347
Timeline
Account Executive
Angi
09.2022 - Current
Office Manager
Sanders and Sanders Roofing
06.2021 - 08.2022
Executive Assistant and Sales
MOST Electric
02.2020 - 06.2021
Assistant Operations Manager
Source One Video, Inc.
01.2018 - 09.2019
Internal Account Manager
AIS PainCare
02.2017 - 12.2017
Ministry Coordinator
Celebrate Church
11.2016 - 07.2020
Customer Service Coordinator/Manager
AIS PainCare
10.2013 - 02.2017
Account Representative
Source One Video, Inc.
07.2010 - 09.2013
Bachelor's Degree - Business and Project Management
Columbia Southern University
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