Meghan Graham
Franklin,NJ
Summary
Highly motivated, people-oriented professional who finds fulfillment in making everyday interactions easier, more comfortable, and more positive for others. Experienced in healthcare administration, patient communication, scheduling, and problem-solving, with a genuine commitment to empathetic service, efficient processes, and creating a supportive experience for every individual. Brings a thoughtful, people-first approach to every interaction, along with the organizational skills and initiative needed to keep operations running smoothly.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Premier Health Associates
Sparta, New Jersey
03.2024 - Current
- Manage frequent incoming patient calls, respond to inquiries, and provide clear, professional guidance to support a positive patient experience.
- Coordinate patient appointments and scheduling while helping maintain efficient office operations and timely communication.
- Process insurance authorizations and verify patient and insurance information with attention to accuracy and detail.
- Maintain medical records and administrative documentation while handling sensitive patient information with discretion.
- Respond to patient concerns with patience and professionalism, working to resolve questions and make potentially stressful interactions easier to navigate.
- Coordinate calls, requests, and follow-up between patients and internal departments to support continuity of communication and efficient resolution of administrative needs.
- Utilize Epic electronic medical record (EMR) software to access and manage patient information and support accurate administrative documentation.
Service Manager
TGI Fridays
Ledgewood, New Jersey
08.2021 - 07.2023
- Coordinated staffing schedules across multiple departments to support efficient daily operations and appropriate team coverage.
- Coached and supported front-of-house staff, reinforcing service standards and promoting a positive customer experience.
- Managed daily operational responsibilities, adapting to changing priorities and addressing issues to keep service running smoothly.
- Oversaw inventory and cost-control responsibilities while supporting operational efficiency and resource management.
- Assisted with promotions and service initiatives to support customer engagement and overall business operations.
Bartender
TGI Fridays
Ledgewood, New Jersey
09.2016 - 08.2021
- Delivered attentive, personalized customer service while building positive relationships and responding to individual needs.
- Managed multiple priorities in a fast-paced environment while maintaining accuracy, organization, and service standards.
- Communicated effectively with customers and team members to address requests, resolve concerns, and support smooth daily operations.
Education
Roxbury High School
Succasunna, NJSkills
- Healthcare billing
- Electronic health records
- Interdepartmental collaboration
- Shift scheduling
- Organizational growth
- Customer service
- Guest relations
- Team leadership
- Verbal and written communication
- Conflict resolution
Timeline
Medical Administrative Assistant
Premier Health Associates
03.2024 - Current
Service Manager
TGI Fridays
08.2021 - 07.2023
Bartender
TGI Fridays
09.2016 - 08.2021
Roxbury High School