Experienced Lead Medical Assistant skilled in patient care coordination, clinical training, and EPIC EHR management. Proven excellence in patient communication, crisis management, and clinic operations across Boulder Community Health clinics. Passionate about advancing to a Physician Assistant role to make a meaningful impact in patient care.
Medical Assisting Expertise: Conducted vital signs, EKGs, ear lavage, diabetic assessments, and minor procedures seeing 20+ patients daily
Patient-Provider Liaison: Managed communications, triaged calls, and handled refills and results.
Leadership and Training: Led staff, trained new hires, and served as MA Apprentice Preceptor.
Clinic Management: Enhanced clinic flow, managed supply orders, and strengthened provider-MA relationships.
Healthcare Insurance Knowledge: Completed prior authorizations and developed expertise in insurance processes.
Patient Rooming: Efficiently collected patient vital signs
Chart Revisions: Updated patient charts with current history
Diagnostic Procedures: Performed EKGs, immunizations, nebulizer treatments, and ear lavage
Assisted with Minor Procedures: Supported providers in minor procedures
Patient Communication: Managed patient calls and portal messages
Task Completion: Completed 50%+ of clinic tasks
Crisis Hotline Worker 02/2024 – Present