Summary
Overview
Work History
Education
Skills
Volunteer Work
Confrences
References
Timeline
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Meghan Morey

Clearwater,Florida

Summary

Dedicated customer service expert with a broad background in mortgage loan origination, hospitality, travel, and retail management, demonstrating flexibility and resilience in dynamic settings.

Overview

11
11
years of professional experience

Work History

Mortgage Loan Originator

Mortgage Network Solutions, LLC
Remote, FL
12.2021 - Current
  • Cultivated successful relationships with business referral sources to enhance collaboration.
  • Advised clients and partners throughout all stages of the loan process.
  • Delivered complete and accurate loan applications to underwriting.
  • Oversaw loan process from origination to closing, ensuring exceptional client experience.

Front Desk Manager

Island Cay at Clearwater Beach
Clearwater Beach, FL
09.2019 - 03.2022
  • Managed reservations for 42-unit property, achieving optimal occupancy and revenue growth.
  • Developed and implemented inventory system to enhance profitability through precise tracking.
  • Collaborated with property owner on hiring processes and financial reconciliations.
  • Facilitated seamless check-in and check-out processes to ensure guest satisfaction.
  • Responded promptly to customer inquiries, messages, and reviews across all platforms.
  • Educated guests on room types, pricing options, and local attractions to elevate experience.

Variety of Positions

Frenchy’s Clearwater Beach Restaurants
Clearwater Beach, FL
05.2015 - 03.2020

Retail Keyholder

  • Welcomed customers to store, providing information on sales, promotions, and new arrivals.
  • Promoted company’s 'Cocktail Challenge,' rewarding participants with t-shirts.
  • Organized stock room and consistently restocked floor during shifts.
  • Completed nightly reports, sorted receipts, and made daily cash deposits.

Food Service (Host, Food Runner, Server)

  • Performed opening side work duties including setting up dining area for guests arrival.
  • Assisted in taking customer orders and providing recommendations.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Ensured compliance with health and safety regulations.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Maintained clean and organized work area at all times.

Event Internship

Sugar Sand Festival
Clearwater Beach, FL
04.2019 - 05.2019
  • Facilitated participant communications with volunteers, guests, vendors, and sponsors throughout registration and post-event follow-up.
  • Oversaw ticket sales and registration operations at event entrance, welcoming over 200,000 visitors.
  • Coordinated event set-up, production, and tear down for a 16-day duration.
  • Ensured smooth communication flow during pre-event directions to enhance guest experience.

Key Holder/Management

Hot Topic
Clearwater, FL
11.2013 - 07.2016
  • Supervised one of district's highest-volume stores, boosting sales and minimizing loss.
  • Delegated tasks to sales associates, ensuring continuous productivity.
  • Communicated daily with store and district managers via phone and email.
  • Executed accurate cash deposits and securely transported funds to bank daily.
  • Managed multiple social media accounts, engaging customers with new arrivals and promotions.

Manager

Main Street Thrift Shop
Clearwater, FL
01.2014 - 11.2014
  • Oversaw night shifts to maximize customer satisfaction and operational efficiency.
  • Handled customer purchases and returns at the register to streamline the checkout process.
  • Executed accurate nightly cash counts for all registers and locked deposits.
  • Ensured store was empty, set security alarms, and locked facility securely each night.

Education

Bachelor of Science - Hospitality Management, Travel and Tourism

Florida International University
Miami, FL
08.2020

Associate of Arts - General Studies, Hospitality Management, Mass Communications

St. Petersburg College
Clearwater, FL
08.2018

Skills

  • Microsoft Office
  • POS Systems
  • Social Media
  • Loan origination
  • Customer service
  • Attention to detail
  • Effective communication
  • Time management
  • Data entry
  • Organizational skills

Volunteer Work

  • Sugar Sand Festival
  • Habitat for Humanity
  • Teacher Assistant

Confrences

  • The Southern Interscholastic Press Association, 2013, 2014

References

References available upon request.

Timeline

Mortgage Loan Originator

Mortgage Network Solutions, LLC
12.2021 - Current

Front Desk Manager

Island Cay at Clearwater Beach
09.2019 - 03.2022

Event Internship

Sugar Sand Festival
04.2019 - 05.2019

Variety of Positions

Frenchy’s Clearwater Beach Restaurants
05.2015 - 03.2020

Manager

Main Street Thrift Shop
01.2014 - 11.2014

Key Holder/Management

Hot Topic
11.2013 - 07.2016

Bachelor of Science - Hospitality Management, Travel and Tourism

Florida International University

Associate of Arts - General Studies, Hospitality Management, Mass Communications

St. Petersburg College
Meghan Morey