Meghan Nannery
Saco,ME
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Business Specialist
Unum Life Insurance
Portland, ME
04.2019 - Current
- Processed customer requests within benefits support workflows to ensure timely resolution and support.
- Reviewed documentation for accuracy, compliance, and policy requirements.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Coordinated with internal teams on enrollment and account updates.
- Tracked and updated cases in insurance systems to maintain accurate records and facilitate smooth operations.
- Collaborated with departments to develop strategies enhancing customer satisfaction and streamlining service delivery.
Call Center Agent
Unum Life Insurance
Portland
04.2017 - 04.2024
- Resolved client inquiries using clear communication and active listening.
- Developed strong rapport with new and existing customers to enhance overall client satisfaction.
- Managed case tracking in insurance systems and maintained accurate records for efficient follow-up.
Waitress/Hostess/Head Food Runner
The Good Table Restaurant
Cape Elizabeth, Maine
03.2005 - 03.2019
- Took food and drink orders using POS system
- Took orders for food and drinks and delivered them to guests.
- Served meals and beverages to tables promptly
- Refilled drinks and checked guest satisfaction
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted guests and presented menus in dining room
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Communicated special requests with kitchen staff
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared tables and reset dining areas
- Processed payments and handled cash drawers
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Supported teammates during busy restaurant shifts
- Developed positive relationships with regular customers through friendly conversation.
Education
Thornton Academy
Saco, MESkills
- Project planning
- Process improvement
- Attention to detail
- Problem solving
- Effective communication
- Customer service
- Team coordination
- Conflict resolution
- Mentoring staff
- Staff mentoring
- Multitasking
- Case documentation
- Strategic
References
References available upon request.
Timeline
Business Specialist
Unum Life Insurance
04.2019 - Current
Call Center Agent
Unum Life Insurance
04.2017 - 04.2024
Waitress/Hostess/Head Food Runner
The Good Table Restaurant
03.2005 - 03.2019
Thornton Academy