MEGHAN NEAR

• Managed patient registration process, confirming data accuracy and completeness.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Answered phone calls and schedule patients accordingly for their symptoms throughout 5 different locations with proper providers needed
• Maintained chart prepping patient charts to make sure all information was correct and made sure to collect insurance, HIPPA and financial details if not in chart at time of appointment.
• Maintained provider schedule cancellations, notifying patients their appointment was cancelled and to call and reschedule.
• Collected payments over phone for allergy drops and billing statements.

• Utilized knowledge of medical terminology to accurately enter data into computer programs.
• Proficiently answered phone inquiries from patients regarding registration processes and insurance coverage.
• Monitored changes in healthcare laws, regulations, policies affecting patient registrations.
• Provided excellent customer service to all patients, responding to their questions in timely manner.
• Reviewed existing accounts for accuracy and updated information when necessary.
• Maintained HIPPA compliance while handling confidential patient information.
• Trained new staff members on patient registration processes and protocols.
• Processed payments from patients, including cash, check and credit card transactions.
• Documented all activities related to patient registration in accordance with company guidelines.
• Educated patients on their rights as members of health plans enrolled in.
• Assisted with scheduling appointments and verifying insurance benefits for patients.
• 
  

Managed approximately 120 incoming calls for Spectrum daily, troubleshooting cable, internet and phone services, all while helping with billing questions and changing package details on customers accounts.

• Scheduled technicians when needed and used several programs for opening accounts and programs to better assist out customers.

• Running 3rd shift consisted of putting daily truck delivery away, rotate and fill stock and fill coolers and freezers.
• Prepped food and store for next day.
• Cooked food for hot spot and prepped bakery for case and floor stands.
• End of day paperwork at 1am daily.

• Overall knowledge in all departments.
• Handling money and guests in store.
• Checked inventory and ordered what was needed for photo department.
• Put truck deliveries away and occasionally assisted in pharmacy filling prescriptions and answering drive through customers.

Managed approximately 50 incoming calls and took pick up and drop off locations from customers and dispatched them between several drivers all over Wisconsin.

• Handled tickets and vouchers along with drivers time sheets.