Meghan Shovelton

Achieved second-highest PRU among 12 Business Managers for 10 months consecutively.

Maintained lowest chargebacks in the group by diligently disclosing all products to customers.

Ensured customers fully understood steps in Automotive Purchases, minimizing confusion and anxiety.

Prevented customer complaints through timely follow-ups and responsive communication with returning clients.

Introduced alternative leasing sources, recovering sales previously lost to competitors in the market.

Provided innovative penciling options to increase back-end PRU on Leases from $650 to $1790.

Collaborated with sales teams to enhance customer satisfaction and streamline the purchasing process.

• Achieved over $2500 PVR with a Product Index of 2.7-3.4%.
• Ensured precise processing of vehicle purchase documents, maintaining integrity.
• Streamlined funding, registration, and long-term follow-up for customer satisfaction.
• Maximized gross by effectively processing non-prime and sub-prime applications.
• Facilitated strong communication, addressing potential funding and registration issues promptly.
• Maintained low chargebacks through full disclosure and excellent customer service.

• Increased monthly unit sales from 164 to 296 within four weeks.
• Achieved PRU of $1598 by implementing strict processes with limited staff.
• Grew monthly sales to 384 units while managing limited Finance Department personnel.
• Maintained over $1600 PRU, dedicating over 75 hours per week to operations.
• Successfully recruited and trained four Business Managers before Covid restrictions began.

• Educated individuals about financial assistance options for college students.
• Achieved top performance in PRU and product penetration among Business Managers.
• Managed lender relationships, ensuring correct contract distribution and loyalty maintenance.
• Attained highest Customer Satisfaction Index scores for three consecutive years.
• Reviewed loan agreements for accurate funding packages, expediting funding processes.
• Analyzed consumer applications to secure approvals other stores could not achieve.
• Implemented Capital One Pre-Approval Sales, significantly boosting used vehicle volume.