Meghan Smith
Lenexa
Summary
Results-driven professional with a track record in customer service and team leadership. Expertise in resolving customer complaints and enhancing satisfaction rates, ready to contribute to operational efficiency and employee development.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Minsky’s Pizza
09.2022 - Current
- Supervised daily operations to ensure efficiency and high-quality customer service.
- Trained and mentored staff on operational procedures and customer interaction techniques..
- Resolved customer complaints effectively, improving satisfaction rates and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed employee schedules to optimize labor costs while maintaining service standards.
Call Center Representative
Krucial Staffing
09.2021 - 04.2022
- Managed high-volume inbound calls while maintaining quality assurance standards.
- Made outbound calls to potential clinical staff while maintaining quality assurance standards.
- Connected clinical staff with recruiters
- Deployed clinical staff to areas in the country with high COVID counts.
Receptionist
IV Nutrition
06.2021 - 09.2021
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Processed patient inquiries effectively, providing information on services and procedures.
On-Site Representative
Krucial Staffing
12.2019 - 03.2020
- Coordinated site logistics and operations for healthcare staffing assignments.
- Ensured compliance with safety regulations and site-specific protocols.
- Facilitated communication between healthcare providers and staffing teams.
Education
High School Diploma -
Paola High School
Paola, KS05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
Timeline
Assistant Manager
Minsky’s Pizza
09.2022 - Current
Call Center Representative
Krucial Staffing
09.2021 - 04.2022
Receptionist
IV Nutrition
06.2021 - 09.2021
On-Site Representative
Krucial Staffing
12.2019 - 03.2020
High School Diploma -
Paola High School