Meghan Mitchell
Mesa,AZ
Summary
Empathetic professional in known for high productivity and efficiency in task completion and safety security measures. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for both clients and customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Performance Contact Services
Mesa, AZ
12.2023 - 10.2024
- Assisted with customer satisfaction and conflict resolution in accordance with company policies
- Provided support and assistance to other employees and trainees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Contacted customers about potential service upgrades, new services and account changes.
Amazon Delivery Driver
Amazon
Phoenix, AZ
11.2020 - 01.2024
- Transported and safely delivered items to prevent damage or loss.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
Childcare Provider and Sanitation Specialist
Redemption Churches
Phoenix, AZ
01.2018 - 12.2021
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Sanitized toys and tables to maintain clean, safe environment.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Guided children through engaging and productive activities to foster fun learning environment.
- Secured indoor and outdoor premises to protect children.
- Encouraged positive interactions between children by providing supervision at all times.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Education
Associate of Arts - Fine Arts
Phoenix Community College
Phoenix05-2012
Skills
- Report preparation
- Team collaboration
- Empathy and patience
- Service standard compliance
- Problem resolution
- Information security
- De-escalation techniques
- Multitasking and organization
- Creative problem solving
- Shipping and receiving
- Punctuality and reliability
- Task prioritization
- Relationship building
- Service upselling
- Process optimization
- Data collection
Timeline
Customer Service Representative
Performance Contact Services
12.2023 - 10.2024
Amazon Delivery Driver
Amazon
11.2020 - 01.2024
Childcare Provider and Sanitation Specialist
Redemption Churches
01.2018 - 12.2021
Associate of Arts - Fine Arts
Phoenix Community College