Meghan Vermiglio
Rochester Hills,MI
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Owner
MV Cleaning LLC
Rochester Hills, Michigan
01.2017 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Promoted business via social media to generate leads and maximize brand identity.
- Adhered to professional house cleaning checklist.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
Server
RJ'S PUB
ROCHESTER HILLS, MICHIGAN
10.2015 - 01.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Lead Server Trainer
Sammy's Tap & Grill
RALEIGH, NORTH CAROLINA
06.2012 - 06.2015
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected orders and relayed them to bartenders quickly and accurately.
Education
High School Diploma -
DELONE CATHOLIC HIGH SCHOOL
McSherrystown, PA05.2008
Skills
- Verbal and Written Communication
- Work Planning and Prioritization
- Attention to Detail
- Results Orientation
- Approachable and Outgoing
- Adaptable and Flexible
- Planning and Execution
- Food and Beverage Service
- Customer Service
- Driven and Determined
- Anticipating Guest Needs
- Cost Control
Timeline
Business Owner
MV Cleaning LLC
01.2017 - Current
Server
RJ'S PUB
10.2015 - 01.2017
Lead Server Trainer
Sammy's Tap & Grill
06.2012 - 06.2015
High School Diploma -
DELONE CATHOLIC HIGH SCHOOL