Meghan Walker
Paris,US
Summary
Dedicated and detail-oriented professional with expertise in customer service, case management, logistics, and management. Proven ability to handle complex cases and ensure customer satisfaction through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Case Management and Chat/Call Representative
Pro Staff
07.2024 - Current
- Track each case from start to finish, ensuring proper documentation and follow-up
- Collect and organize customer service interactions across various channels
- Develop, implement, and maintain policies, procedures, and standards for case management
- Manage a caseload of 20+ clients, providing support and guidance to achieve successful outcomes
- Handle large volumes of incoming cases while identifying and assessing customers' needs
- Provide accurate, valid, and complete information using appropriate methods and tools
- Address customer complaints by providing appropriate solutions and alternatives within established time limits, ensuring follow-up to confirm resolution
Customer Service Call Center Representative
AnywhereWorks
01.2022 - 07.2024
- Handled a large number of inbound and outbound calls, addressing customer inquiries and concerns
- Provided information about products and services, taking orders and processing returns
- Responded to customer complaints and redirected customers to appropriate departments
- Ensured a high level of customer satisfaction through effective communication and problem-solving
Administration Assistant
Nesco Resource
01.2021 - 12.2023
- Answered and directed phone calls to relevant staff, ensuring efficient communication
- Scheduled meetings and appointments, taking notes and minutes during meetings
- Ordered and managed stock of office supplies to maintain operations
- Served as a point of contact for a range of staff and external stakeholders
- Prepared documents for meetings and business trips, ensuring readiness
- Processed and directed mail and incoming packages or deliveries
- Greeted and directed visitors and new staff to the organization
- Composed and issued emails to teams and departments on behalf of senior staff
Logistics Coordinator
Robert Half
Georgetown, US
08.2020 - 12.2020
- Provided exceptional customer service by handling incoming calls and addressing customer inquiries
- Processed incoming orders efficiently to ensure timely fulfillment
- Educated customers on shipping rules and regulations, delivery alternatives, and organizational solutions
- Delivered accurate price quotes in a timely manner upon request
- Monitored packages and shipments to guarantee adherence to arrival deadlines
- Resolved issues proactively by identifying problems and offering effective solutions
- Utilized an automated dispatch system to detect and address breakdowns in the shipment process flow
- Collaborated with couriers in the field to facilitate smooth logistical operations
- Dispatched local independent contractors and vendors to ensure prompt pickups and deliveries
- Maintained up-to-date records and pertinent information in the system for operational accuracy
Customer Service Lead
Kohls
Georgetown, US
10.2019 - 05.2020
- Started as a Freight Associate, transitioned to Store Reset, and ultimately promoted to Lead for Online Shopping
- Actively listened to customers' concerns, effectively handling complaints and returns to ensure customer satisfaction
- Provided detailed explanations of services and products to enhance customer understanding
- Collaborated with the sales team to develop improved methods for addressing customer complaints
- Reviewed customer accounts and transactions to resolve issues efficiently
- Communicated with customers through various channels including in-person, email, chat, phone, and social media
- Processed orders, calculated charges, and managed payment transactions accurately
- Monitored customer satisfaction levels to ensure high-quality service
- Referred customers to supervisors when necessary for complex issues
Education
High School -
Scott County High School
Georgetown, Kentucky01.2015
Skills
- Customer Service
- Case Management
- Logistics Management
- Communication
- Problem-solving
- Technical Support
- Troubleshooting
- Time Management
- Team Management
- Remote Working
References
- Jonothan Estrada, jonathon.estrada@staffmark.com, (281) 481-3104
- Laleta Nathu, (917) 595-7110
- Autumn Fleming, (850) 490-6138
- Gabby, +1 (859) 304-2435
- Staffmark
Personal Information
Title: Case Management and Chat/Call Representative
Timeline
Case Management and Chat/Call Representative
Pro Staff
07.2024 - Current
Customer Service Call Center Representative
AnywhereWorks
01.2022 - 07.2024
Administration Assistant
Nesco Resource
01.2021 - 12.2023
Logistics Coordinator
Robert Half
08.2020 - 12.2020
Customer Service Lead
Kohls
10.2019 - 05.2020
High School -
Scott County High School