Natalia Hernandez
White Plains
Summary
Results-driven professional with over four years of experience in program management and customer service. Proven ability to enhance client retention through effective relationship building and meticulous attention to detail, ensuring smooth operations and a safe environment.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Program Assistant
White Plans Recreation and Park Department
White Plains
04.2021 - Current
- Built relationships with parents and swimmers, enhancing retention for future swim lesson sessions while managing student progress.
- Mentored junior staff, offering guidance on best practices and supporting their professional development.
- Oversaw daily operations and ensured a clean, safe environment by monitoring pool deck area before and after lessons.
Pet Sitter
The Vicuna and Caldarone Families
White Plains
12.2019 - Current
- Coordinated multiple pet sitting schedules, ensuring timely visits and personalized attention for each pet.
- Created individualized feeding, grooming, and exercise routines to meet each pet's specific needs.
- Engaged with clients to discuss pet care needs and provide updates on their pet's well-being.
Customer Success Manager
A Cut Above Color Hair Salon
White Plains
07.2019 - 09.2022
- Delivered exceptional customer service, boosting client experience and satisfaction.
- Prepared workstations for stylists, ensuring timely service delivery for client appointments.
- Collaborated with team members to ensure smooth salon operations daily such as inventory management and scheduling..
Education
White Plains High School
White Plains, NY06-2025
Skills
- Program management
- Customer service
- Client engagement
- Team collaboration
- Attention to detail
- Time management
- Leadership skills
- Conflict resolution
- Relationship building
- Interpersonal communication
- First Aid/CPR
- Project coordination
Languages
Spanish
Native/ Bilingual
Certification
CPR/AED
Timeline
Program Assistant
White Plans Recreation and Park Department
04.2021 - Current
Pet Sitter
The Vicuna and Caldarone Families
12.2019 - Current
Customer Success Manager
A Cut Above Color Hair Salon
07.2019 - 09.2022
White Plains High School