Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Mehmet Yetisir

Lorain,OH

Summary

· Certified Salesforce with 1+ years of Salesforce.com CRM experience including, administration configuration.

· Experience with the Salesforce product suite, including, Health Cloud, Sales, Service, and Marketing Cloud.

· Creating user profiles, training them and helping unlock or reset passwords .

· Updating the Salesforce database system for ensuring optimal performance for the organization, stakeholders and users.

· Maintaining various aspects like sales reports, dashboards and workflow.

· Working collaboratively with salesforce application developers, stakeholders, business staff and customers.

· Creating and maintaining database reports on sales, utilization, workflow and errors.

· Analyzing sales-related technological resources and updating the database system as needed.

· Updating and managing the overall organization system by maintaining the user records, dashboards and sales records in a structured manner.

· Assisting with the integration of data flow from other systems when needed.

· Removing redundancy or duplicity of the user’s account or details.

Advocating the adoption of the salesforce system according to the organization and maintaining user-end documentation

Overview

1
1
year of professional experience
1
1
Certification

Work History

Jr Salesforce Administrator

Soft Innovas
Hackensack, NJ
05.2022 - 05.2023
  • Customization of SF apps, objects (standard, custom, external), fields, record types, and layouts.
  • Managing Salesforce instances: Creation, customization, configuration, and maintenance of standard and custom objects.
  • Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
  • Deployed custom tabs, validation rules and auto-response rules for automating business.
  • Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
  • Developed workflows for automated lead routing, lead escalation and email alerts.
  • Customized dashboards to track usage for productivity and performance of business centers and sales teams.
  • Devised reports and visualizations to present requested data

Education

Bachelor of Science - Mathematics

Inonu University
Turkey
06.2012

Skills

  • Salesforce Administration
  • Data Management
  • Salesforce Lightning Experience
  • User Support and Training
  • Problem-solving
  • Attention to detail
  • Teamwork and Collaboration
  • Communication Skills

Technical Skills:

  • Custom Objects,
  • Security settings,
  • Validation rules,
  • Reporting and Dashboard,
  • Approval processes,
  • Data import/export,
  • Lightning concepts,
  • Sales cloud,
  • Workflow,
  • Flow,
  • Process Builder,
  • SQL Query,
  • Lightning,
  • Data visualization,
  • JIRA,
  • Excel,
  • Outlook,
  • PowerPoint,
  • Word, SharePoint;

Certification

  • Salesforce Administrator
  • Salesforce Developer

Timeline

Jr Salesforce Administrator

Soft Innovas
05.2022 - 05.2023

Bachelor of Science - Mathematics

Inonu University

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Mehmet Yetisir