Mehul P. Shah
Orlando,FL
Summary
Business Operations Executive offering 20-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SR. DIRECTOR
UNIVERSAL DESTINATIONS & EXPERIENCES
01.2019 - Current
- Enhance the expediency of marketing product launches by eliminating non-value-added touchpoints and reducing cycle times, resulting in a 20% reduction in cycle time by developing and aligning business goals and objectives
- Ensure cross-functional orchestration across UPR Marketing & Sales to align resources and measure effectiveness
- For example, augmented team efficacy by eliminating redundant functions and establishing cross-functional dedicated scrum teams, resulting in a 15% increase in overall capacity
- Foster a culture of diversity, equity, and inclusion, and lead process improvement and change management efforts to optimize resources and eliminate pain points
- For example, identified 3 efficiencies, such as reducing compliance submissions by 3 steps, and simplifying 4 processes to streamline reconciliation, billing, time tracking, onboarding, and performance reviews, resulting in a 25% reduction in process time
- Build and lead a high-performing team, supervise and mentor team members in day-to-day management work, conceive and execute Agile Hubs, comprising 9 cross functional teams to design and deploy marketing content encompassing digital and in-park guest experience
- Manage the delivery of key audience-based marketing segments within the PMO, ensuring that MarCom and Digital programs and projects meet business goals, deadlines, requirements, and budgets by developing and implementing communication plans, talent development roadmaps, and engagement programs to drive knowledge-sharing, professional growth, and team member satisfaction and retention, resulting in a 10% increase in customer engagement
- Co-led technology transformation initiatives to automate, digitize and build a new system of record to track, manage and report key KPI's to ensure visibility into key campaigns from cradle to grave (ensure seamless integration and hand off from strategy to execution
DIRECTOR
SCHOLASTIC
01.2018 - 01.2019
- Established and spearheaded a team of 50+ professionals responsible for driving marketing and operations projects
- Implemented a robust project management office (PMO) structure to ensure streamlined identification, vetting, approval, and timely completion of projects
- Played a pivotal role in supporting the strategic objectives of 3 business units, and led the creation of project plans for 4 distinct teams
- Employed innovative Lean Portfolio Management and Agile governance methodologies to successfully launch a range of cutting-edge digital products from ideation to launch
- These products included state-of-the-art point-of-sale systems, mobile applications, and e-commerce solutions that significantly enhanced the organization's Net Promoter Score (NPS), resulting in a 10% uptick in business growth
- Spearheaded an ambitious initiative to automate and digitize key marketing and sales processes by designing and implementing highly effective workflows for 4 teams comprising 75 professionals
- Expertly identified and resolved bottlenecks, streamlining processes to ensure a 15% improvement in timely project completion and a 20% reduction in reporting errors during the testing phase
- Completed 95% of projects on time and within budget, resulting in an increase in customer satisfaction ratings by 15%
- Increased NPS by 10%, resulting in a 15% increase in revenue growth for the organization
- Reduced the time required to complete marketing and sales processes by 15%, resulting in a 20% increase in productivity and a 10% reduction in operational costs
DIRECTOR
GENERAL ELECTRIC COMPANY
01.2008 - 01.2018
- Leveraged Lean techniques to build simple and standard organizational framework, workflows, and processes to ensure cross divisional alignment and engagement to organizational goals and KPI's
- Built a new culture of performance and accountability with 360 feedback that resulted in optimized resources, elimination of pain points, and increased team member satisfaction and retention
- Implemented new program administration and governance models to ensure end to end visibility and tracking of key business benefits, KPI's
- Acted as a Change Agent to overhaul obsolete program management workflows and techniques and designed a new 'Hybrid' model of engagement to allow for improved speed to market and fewer touch points and approval processes
- Coordinated cross-functional team of senior brand and digital marketing professionals to meet critical business objectives, resulting in a 13% increase in Net Promoter Score (NSS) and improved customer satisfaction
- Collaborate with 15-person project team towards 3 significant KPIs such as speeding up the go-to-market process by 30% and reducing licensing expenses, leading to 5 key stakeholders investing $10M to support 5,000 users and significant cost savings of $2.5M
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Texas A&M University
College Station, TX01.2014
BACHELOR OF SCIENCE - Electrical Engineering
Virginia Polytechnic Institute and State University
Blacksburg, VA01.2006
Skills
- Requirements Gathering and Capacity Management
- Cross-functional Team Leadership and Partnership
- Digital Incubation and Transformation
- Change Management and Marketing Ops Management
- Business Case Methodology and Business Operations
- System Integration and Campaign/Traffic Management
- Communication and Collaboration
- Risk Management
- Microsoft Office Suite
- Google Workspace
- Agile
- SAFe
- Lean Six Sigma
- SDLC
- Waterfall
- Scrum
- PMBOK
- Kanban
- Workfront
- Workamajig
- Wrike
- Smartsheet
- Collaborative leadership
- Partnerships and alliances
- Culture transformation
- Corporate social responsibility
- Business strategy
- Organizational development
- Data analytics
- Team leadership
Certification
- Digital Transformation Leadership Program, Purdue University Global, 2023
- Lean Portfolio Management, IC Agile, 2021
- Agile Marketing Leadership Certification, Project Management Institute, 2021
- Portfolio Management Professional (PMI-PfMP), Project Management Institute, 2021
- Project Management Professional (PMI-PMP), Project Management Institute, 2017
- Certified Scrum Master (CSM), Scrum Alliance, 2017
- Digital Technology Leadership Program, General Electric, 2010
- Lean Six Sigma Black Belt, 2009
Timeline
SR. DIRECTOR
UNIVERSAL DESTINATIONS & EXPERIENCES
01.2019 - Current
DIRECTOR
SCHOLASTIC
01.2018 - 01.2019
DIRECTOR
GENERAL ELECTRIC COMPANY
01.2008 - 01.2018
BACHELOR OF SCIENCE - Electrical Engineering
Virginia Polytechnic Institute and State University
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Texas A&M University
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