Mei Siaki
Las Vegas,NV
Summary
Driven and dependable, I excelled at Black Elite Logistics, enhancing customer satisfaction through timely and accurate deliveries. Leveraging my problem-solving skills and attention to detail, I improved site quality at Telus International by accurately flagging prohibited materials. My positive attitude and teamwork fostered strong customer relationships at Nike, promoting repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Amazon Delivery Driver
Black Elite Logistics
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Content Moderator
Telus International
07.2021 - 10.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Sale Associate
Nike
01.2019 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV05.2019
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
Timeline
Amazon Delivery Driver
Black Elite Logistics
10.2023 - Current
Content Moderator
Telus International
07.2021 - 10.2023
Sale Associate
Nike
01.2019 - 06.2022
High School Diploma -
Desert Oasis High School
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