Summary
Overview
Work History
Education
Skills
Timeline
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Meigan Edgar

Maysel,WV

Summary

Seasoned Owner/Director with a proven track record at Clay Royalty Cheer Athletics, adept in process optimization and sales leadership. Excelled in enhancing operational performance and developing successful business strategies. Skilled in marketing and hiring, I bring a dynamic blend of hard and soft skills, significantly boosting customer satisfaction and business growth.

Overview

11
11
years of professional experience

Work History

Owner/Director of Operations

Clay Royalty Cheer Athletics
Clay, WV
01.2024 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw budgeting and financial management.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Delegated work to staff, setting priorities and goals.

Customer Care Advocate

CareFirst BCBS
Charleston, WV
06.2022 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Answered customer inquiries via phone, email and online chat.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Owner

MST Apparel
Clay, WV
01.2020 - 12.2022
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Analyzed market trends to identify new business opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed policies and procedures for the organization.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented successful sales strategies to meet business goals.
  • Managed daily operations of business, including hiring and training staff.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Vet Assistant/Kennel Attendant

Colonial Animal Hospital
Belpre, OH
06.2014 - 12.2015
  • Provided basic care and maintenance for animals in the facility.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Advised clients on animal care, nutrition and behavior problems.
  • Cared for hospitalized animals under direction of veterinarian staff.

Veterinary Assistant

Animal Veterinary Emergency Medicine
Parkersburg, WV
10.2014 - 06.2015
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Assisted veterinarians in examining animals.
  • Dispensed medications orally or topically as directed by veterinarian.

Education

High School Diploma -

Clay County High School
Clay, WV
05-2013

Some College (No Degree) - Business Management

Western Governers University
Utah

Skills

  • Social media control
  • Marketing tactics
  • Sales leadership
  • Process optimization
  • Labor relations
  • Investor relations
  • Hiring and staffing
  • Marketing
  • Business planning

Timeline

Owner/Director of Operations

Clay Royalty Cheer Athletics
01.2024 - Current

Customer Care Advocate

CareFirst BCBS
06.2022 - 04.2023

Owner

MST Apparel
01.2020 - 12.2022

Veterinary Assistant

Animal Veterinary Emergency Medicine
10.2014 - 06.2015

Vet Assistant/Kennel Attendant

Colonial Animal Hospital
06.2014 - 12.2015

High School Diploma -

Clay County High School

Some College (No Degree) - Business Management

Western Governers University

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Meigan Edgar