Meike Alana
Summary
Accomplished Senior Account Manager with a proven track record at MMA, adept at fostering client loyalty through exceptional communication and relationship-building. Skilled in training colleagues and optimizing agency management systems, I drive success with strong organizational abilities and a self-motivated approach to achieving results.
Overview
16
16
years of professional experience
Work History
Senior Account Manager & Unit Leader
Marsh McLennan Agency
05.2022 - Current
- Managed robust book of business across multiple market sizes and funding types to provide a high degree of client satisfaction.
- Provided colleagues with training and support in utilizing internal and external resources to optimize achievement of MMA service standards.
- Cultivated productive relationships with other MMA teams and carriers in order to support our office's knowledge of available solutions and to facilitate collaboration on client accounts.
- Supported producers and managing director to onboard new colleagues and balance book of business assignments.
Account Manager
Higginbotham
02.2017 - 04.2022
- Managed all aspects of large book of business across multiple funding types.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained EASE enrollment platform, including plan builds and technical support for colleagues.
Account Manager
The Starr Agency
08.2009 - 01.2017
- Managed all aspects of both P&C and EH&B books of business, including customer service and carrier communications.
- Assisted agency owner with personnel training/management and agency operations.
Education
Bachelor of Arts - Managerial Studies
Rice University
Skills
- Outstanding written and verbal communication skills
- Experience in training colleagues with different levels of experience and varying backgrounds
- Expertise in Microsoft Office Suite
- Excellent time management and organizational skills
- Knowledge of agency management systems (Benefit Point, ImageRight, Applied/Epic, EASE, Employee Navigator)
- Self-motivated with high drive to succeed
Timeline
Senior Account Manager & Unit Leader
Marsh McLennan Agency
05.2022 - Current
Account Manager
Higginbotham
02.2017 - 04.2022
Account Manager
The Starr Agency
08.2009 - 01.2017
Bachelor of Arts - Managerial Studies
Rice University
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