Mei Ling Sauta
Kapaau,USA
Summary
Experienced with proactive customer service, managing and resolving inquiries efficiently. Utilizes strong communication and interpersonal skills to maintain positive client relationships. Track record of effective problem-solving and attention to detail in high-pressure settings.
Overview
17
17
years of professional experience
Work History
Royal Service Agent
Fairmont Hotels & Resorts
2022.01 - Current
- Transfer phone calls
- Dispatch service request on radio
- Answer phones
- Make dining reservations for guest
- Make taxi reservations for guest
- Set up wake up calls for guest
- Dispatch valet / bellmen assist calls to bellmen
- Put in amenities for arrival guest on computer
- Arrival amenity discrepancy reports
- Respond to emails
- Change room reservations for guest
- Email guest folio after checkout
- Excel
Sales Clerk
Soha Keiki
2024.03 - 2024.11
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote product visibility and accessibility.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new staff on customer service protocols and operating procedures for increased efficiency.
- Implemented inventory management practices to minimize stock discrepancies and optimize replenishment.
- Developed promotional displays that effectively highlighted seasonal products, driving additional sales opportunities.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Guest Experience and Loyalty Agent
Fairmont Orchid
2022.12 - 2024.02
- Delivered exceptional guest service, ensuring satisfaction and loyalty through personalized interactions.
- Managed reservations and coordinated room assignments to optimize occupancy rates.
- Collaborated with team members to streamline check-in processes, enhancing operational efficiency.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Housekeeping
Hilton Grand Vacations
2018.10 - 2021.12
- Clean guest rooms (service or checkout)
- Also TT as a housemen deliver guest item request
- Deliver housekeeper linen request
- TT as housekeeping supervisor to inspect rooms before arrivals
- Worked in Laundry department folding towels
- Worked as housemen public area cleaning pubic bathrooms/ showers, empty pool trash, office trash, refresh hospitality rooms, clean fitness center, projects.
Turndown Attendant
Fairmont Hotels & Resorts
2016.11 - 2018.01
- Turndown and refresh guest rooms
- Set up romantic turndown
- Sometimes did room attendant
- Also worked in laundry department putting away employee uniforms, sending out guest laundry, giving employee their uniform, washing rags, prep fitness clothes and shoes for guest
Deli Manager
Foodland Farms at Mauna Lani
2009.03 - 2012.11
- Oversaw daily operations, ensuring compliance with food safety standards and quality control measures.
- Managed inventory levels, implementing efficient stock rotation to minimize waste and optimize freshness.
- Established strong vendor relationships, negotiating contracts to secure high-quality ingredients at competitive prices.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for Number staff by planning and designating shifts and hours.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Education
High school diploma - undefined
Kohala High School
Kapaau, HI05.2002
Skills
- Inventory management
- Residential Cleaning
- Guest Services
- Cooking
- Customer Service (6 years)
- Laundry (6 years)
- Cleaning Experience
- Baking
- Computer skills
- Cash Handling
- Cashiering
- Load & Unload
- Microsoft Outlook
- Microsoft Excel
- Typing
- Microsoft Office
- Microsoft Word
- Alice
- OPERA
Timeline
Sales Clerk
Soha Keiki
2024.03 - 2024.11
Guest Experience and Loyalty Agent
Fairmont Orchid
2022.12 - 2024.02
Royal Service Agent
Fairmont Hotels & Resorts
2022.01 - Current
Housekeeping
Hilton Grand Vacations
2018.10 - 2021.12
Turndown Attendant
Fairmont Hotels & Resorts
2016.11 - 2018.01
Deli Manager
Foodland Farms at Mauna Lani
2009.03 - 2012.11
High school diploma - undefined
Kohala High School