Meinaldo Puente Batista
Riverdale,MD
Summary
Experienced technical support professional with a passion for working with low-income and minority communities. Team player with expertise in providing support in both English and Spanish.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant II
University Of Maryland Extension
04.2023 - Current
- Assisting community residents with digital inclusion information and resources on affordable broadband access, appropriate device, and digital skills
- Providing information and coaching to enable Maryland residents to use home devices and internet to increase digital literacy skills
- Providing basic technical support to enable digital access and inclusion in Maryland
- Providing research assistance to identify existing local resources and gather insights about community
needs
Team Member
Whole Foods Market
02.2022 - 05.2023
- Assisted customers in selecting merchandise best suited to needs
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Trained in new workers in the prepared foods departments
Federal Work Study Student
Prince George's Community College
02.2020 - 12.2021
- Worked with students in the library computer labs to provide technical support
- Ensured library equipment was up-to-date and updated software for all devices as needed
- Assisted professors across campus with tech-related issues
Education
Bachelor of Science - Computer Technology
Bowie State University
Bowie, MD 08.2022 - Current
Associate of Applied Science - Information Technology
Prince George Community College
Hyattsville, MD 01.2019 - 12.2021
Skills
Technical Support
undefinedCertification
Google Technical Support Fundamentals
Timeline
Administrative Assistant II
University Of Maryland Extension
04.2023 - Current
Bachelor of Science - Computer Technology
Bowie State University
08.2022 - Current
Google Technical Support Fundamentals
08-2022
Team Member
Whole Foods Market
02.2022 - 05.2023
Federal Work Study Student
Prince George's Community College
02.2020 - 12.2021
Associate of Applied Science - Information Technology
Prince George Community College
01.2019 - 12.2021
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