Meiyu Cai
College Station,USA
Summary
Accomplished Accountant and Customer Service Coordinator with a proven track record at Shanghai Hercules Chemicals Company, enhancing financial accuracy and customer satisfaction. Expert in invoice verification and logistics management, I significantly improved service delivery by implementing strategic procedures. Skilled in both documentation and performance monitoring, my approach boosts efficiency and operational excellence.
Overview
21
21
years of professional experience
Work History
Customer Service Coordinator
Tudou English LLC
College Station, Texas
2017.03 - 2019.12
- Provided customer service assistance to customers via phone and email.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Interpreted and explained work procedures and policies to brief staff.
Manager
Shanghai Chuangyuan Consulting Company
, China
2003.08 - 2004.05
- Company Overview: http://www.kuaiji.biz/
- Build accounting system for the clients, finish finance reports and file the records
- Analyze financial data and evaluate business strategy and agreements
- Technical support in the application of accounting software
- Http://www.kuaiji.biz/
Accountant
Shanghai Hercules Chemicals Company
, China
1999.06 - 2003.08
- Finish cost settlement vouchers and other vouchers of raw materials, package and products in the accounting books in time with no material errors
- Finish Tax report including VAT, operating tax, etc
- Review the whole accounts to ensure the accuracy of the data finance reports
- · Prepare Hyperion report collected to headquarters in USA and local finance report and statistics to relating department
Education
Certificate of Excellent Attendance - ESL class
Wake Technical Community College
Raleigh, NC04.2005
Bachelor - Accounting department
Shanghai University of Finance & Economics
China06.1999
Skills
- Customer service excellence
- Call center experience
- Invoice verification
- Logistics management
- Documentation skills
- Performance monitoring
References
- Sean Newton, 911 Val Verde Drive, College Station, TX, 77845, 979-599-2171
- Tiffiany Newton, 911 Val Verde Drive, College Station, TX, 77845, 979-599-2589
- Juan Zavala, 6150 Mumford Road, College Station, TX, 77845, 361-404-1435
Timeline
Customer Service Coordinator
Tudou English LLC
2017.03 - 2019.12
Manager
Shanghai Chuangyuan Consulting Company
2003.08 - 2004.05
Accountant
Shanghai Hercules Chemicals Company
1999.06 - 2003.08
Certificate of Excellent Attendance - ESL class
Wake Technical Community College
Bachelor - Accounting department
Shanghai University of Finance & Economics