Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meiyu Cai

College Station,USA

Summary

Accomplished Accountant and Customer Service Coordinator with a proven track record at Shanghai Hercules Chemicals Company, enhancing financial accuracy and customer satisfaction. Expert in invoice verification and logistics management, I significantly improved service delivery by implementing strategic procedures. Skilled in both documentation and performance monitoring, my approach boosts efficiency and operational excellence.

Overview

21
21
years of professional experience

Work History

Customer Service Coordinator

Tudou English LLC
College Station, Texas
03.2017 - 12.2019
  • Provided customer service assistance to customers via phone and email.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Interpreted and explained work procedures and policies to brief staff.

Manager

Shanghai Chuangyuan Consulting Company
, China
08.2003 - 05.2004
  • Company Overview: http://www.kuaiji.biz/
  • Build accounting system for the clients, finish finance reports and file the records
  • Analyze financial data and evaluate business strategy and agreements
  • Technical support in the application of accounting software
  • Http://www.kuaiji.biz/

Accountant

Shanghai Hercules Chemicals Company
, China
06.1999 - 08.2003
  • Finish cost settlement vouchers and other vouchers of raw materials, package and products in the accounting books in time with no material errors
  • Finish Tax report including VAT, operating tax, etc
  • Review the whole accounts to ensure the accuracy of the data finance reports
  • · Prepare Hyperion report collected to headquarters in USA and local finance report and statistics to relating department

Education

Certificate of Excellent Attendance - ESL class

Wake Technical Community College
Raleigh, NC
04.2005

Bachelor - Accounting department

Shanghai University of Finance & Economics
China
06.1999

Skills

  • Customer service excellence
  • Call center experience
  • Invoice verification
  • Logistics management
  • Documentation skills
  • Performance monitoring

References

  • Sean Newton, 911 Val Verde Drive, College Station, TX, 77845, 979-599-2171
  • Tiffiany Newton, 911 Val Verde Drive, College Station, TX, 77845, 979-599-2589
  • Juan Zavala, 6150 Mumford Road, College Station, TX, 77845, 361-404-1435

Timeline

Customer Service Coordinator

Tudou English LLC
03.2017 - 12.2019

Manager

Shanghai Chuangyuan Consulting Company
08.2003 - 05.2004

Accountant

Shanghai Hercules Chemicals Company
06.1999 - 08.2003

Certificate of Excellent Attendance - ESL class

Wake Technical Community College

Bachelor - Accounting department

Shanghai University of Finance & Economics

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Meiyu Cai