Office coordinator/secretary
Mejia Rosalinda
Tenet Valley Baptist Emergency Center
Brownsville,TX
2
Languages
9
Years of experience
Detail-oriented office coordinator with a proven track record in enhancing workflow efficiency, ensuring confidentiality, and delivering exceptional customer service.
Work History
Office Coordinator
9 Years 3 Months- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and appointment systems for patient consultations.
- Assisted in maintaining accurate patient records and documentation processes.
- Provided administrative support to clinical staff, ensuring smooth service delivery.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for Number employees.
Unit Clerk
5 Months- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Completed daily charge reconciliation to keep billing current and accurate.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 5-9-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Education
- Medical Assistant
High School Diploma
Skills
Schedule coordination
Office administration
Office management
Customer service
Payroll processing
Report preparation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Coordinator
Tenet Valley Baptist Emergency Center
05.2017 - CurrentRead More
Unit Clerk
Tenet Valley Baptist Medical Center
05.2017 - 10.2017Read More
STVT
from Medical Assistant
Read More
Homer High School
High School Diploma
Read More