MEKA GREEN
Dallas,TX
Summary
Detail-oriented operations and documentation professional with experience creating, reviewing, and maintaining business documentation while supporting customers, internal teams, and organizational processes. Skilled at translating complex information into clear, organized content, maintaining accuracy and compliance, managing multiple priorities, and collaborating with stakeholders to resolve issues. Strong background in Microsoft Office, documentation management, process improvement, customer communication, and quality-focused work. Currently completing a Master of Science in Cybersecurity Operations, bringing additional experience interpreting technical information, policies, regulations, and security concepts.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager Trainee
Enterprise Mobility
05.2025 - Current
- Provided customer support through phone, in-person, and digital channels while explaining company policies, procedures, and solutions clearly and professionally.
- Reviewed customer concerns by collecting information, assessing situations, and identifying appropriate resolutions.
- Handled multiple priorities in fast-paced, high-volume environment while meeting quality, productivity, and customer satisfaction expectations.
- Kept accurate customer records and documented interactions in company systems to support consistent service and operational accuracy.
- Followed established policies and procedures while processing transactions and resolving customer issues.
- Worked with team members and internal stakeholders to coordinate timely resolutions and maintain consistent service delivery.
- Adjusted quickly to changing priorities, processes, and business needs while maintaining attention to detail.
- Applied strong communication, accountability, problem-solving, and decision-making skills in daily operations.
- Recognized as #1 sales performer during 2025 quarter, reflecting strong communication, customer engagement, and relationship-building abilities.
Account Manager
360 Wraps
08.2023 - 07.2024
- Supported multiple customer accounts and projects while coordinating communication, documentation, timelines, and service requirements.
- Shared project updates, expectations, and resolutions with customers while building professional relationships.
- Reviewed customer information and documents to find issues, decide next steps, and support accurate outcomes.
- Applied company policies and helped negotiate solutions while balancing customer needs with business requirements.
- Kept accurate records of customer interactions, agreements, project details, and outcomes.
- Resolved disputes and service concerns through research, problem solving, communication, and corrective action.
- Managed multiple priorities at once while maintaining accuracy and meeting customer and business expectations.
Documentation Specialist
Carvana
08.2022 - 07.2023
- Reviewed and verified legal and financial documents for accuracy, completeness, and compliance with established requirements.
- Investigated discrepancies and researched information to resolve documentation issues.
- Maintained accurate records while handling sensitive and confidential customer information.
- Applied established policies, procedures, and regulatory requirements during documentation review processes.
- Identified documentation issues and supported corrective actions to improve accuracy and maintain process consistency.
- Communicated information clearly while resolving documentation questions and discrepancies.
Administrative Assistant
Philander Smith University
09.2018 - 06.2022
- Provided administrative and operational support through calendar management, correspondence, scheduling, documentation, and records management.
- Created, organized, and maintained office documents, reports, correspondence, and other business materials.
- Supported faculty, staff, students, and visitors by communicating information clearly and responding to questions professionally.
- Maintained confidential records and organized filing systems to improve accessibility and information accuracy.
- Assisted with reports, data entry, research, and daily administrative operations.
- Coordinated multiple administrative priorities while maintaining deadlines, accuracy, and professionalism.
- Worked collaboratively with faculty, staff, and other stakeholders to support departmental needs and daily operations.
Education
Master of Science - Cybersecurity Operations
Webster University
St Louis, MO05-2026
Bachelor of Arts - Criminal Justice
Philander Smith University
Little Rock, AR05-2019
Skills
- CRM software
- Documentation management
- Claims processing
- Policy compliance
- Regulations compliance
- Process improvement
- Microsoft Office Suite
- Microsoft Excel
- Customer service
- Customer communication
- Risk analysis
- Communication skills
- Data encryption
- Cloud security
- Problem solving
- Threat intelligence
- Endpoint security
- Cybersecurity frameworks
Certification
- Paralegal Studies
Timeline
Manager Trainee
Enterprise Mobility
05.2025 - Current
Account Manager
360 Wraps
08.2023 - 07.2024
Documentation Specialist
Carvana
08.2022 - 07.2023
Administrative Assistant
Philander Smith University
09.2018 - 06.2022
Master of Science - Cybersecurity Operations
Webster University
Bachelor of Arts - Criminal Justice
Philander Smith University