Meka Tompkins
Tavros
Independence,OR
2026
years of professional experience
Dynamic Manager with a proven track record in leading cross-functional teams, optimizing program delivery, and enhancing operational efficiency. Recognized for strong problem-solving skills and adaptability to drive impactful outcomes.
Work History
Residential Program Manager
- Developed individualized service plans to enhance client engagement and support needs.
- Coordinated staff training sessions to improve program delivery and compliance with best practices.
- Monitored client progress through regular assessments, ensuring alignment with therapeutic goals.
- Facilitated communication between clients, families, and interdisciplinary teams to foster collaborative care.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Created a supportive living environment where residents felt comfortable expressing their thoughts or emotions openly during group sessions or one-on-one meetings.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs and goals.
- Established a culture of continuous improvement within the residential program through regular evaluations, performance metrics tracking, and staff feedback sessions.
- Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
Program Manager
9 Months- Led cross-functional teams to execute program initiatives and achieve strategic objectives.
- Developed project plans, timelines, and resource allocation to optimize program delivery.
- Facilitated stakeholder meetings to gather requirements and ensure alignment on project goals.
- Implemented process improvements that enhanced operational efficiency and reduced bottlenecks.
- Analyzed market trends to inform strategic planning and program development initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Team Leader
1 Year 1 Month- Managed daily hotel operations to support guest satisfaction and service delivery.
- Assisted in training and guiding new staff on customer service expectations and procedural standards.
- Supported process enhancements to improve guest experience and optimize workflows.
- Collaborated with various departments to address guest concerns swiftly and efficiently.
- Monitored inventory levels and ordered supplies to maintain optimal stock for operations.
- Developed staff schedules to optimize coverage during peak hours and events.
- Conducted regular team meetings to communicate goals, updates, and performance expectations.
- Evaluated staff performance and provided feedback to support professional growth and development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Bachelor of Science - Psychology
High School Diploma
Skills
Positive working relationships
Written and verbal communication
Training and mentoring
Site inspections
Client advocacy
Regulations and compliance
Facility management
Positive rapport
Effective customer communication
Problem-solving
HIPAA compliance
Adaptability
Timeline
Program Manager
Tavros
04.2025 - 01.2026Read More
Team Leader
Best Western Hotel
04.2023 - 05.2024Read More
Residential Program Manager
Clarvida
Read More
Southern New Hampshire University
Bachelor of Science from Psychology
Read More
High School Diploma University of Minnesota
High School Diploma
Read More