Mekalah Jones
Dover,DE
Summary
Seasoned professional with 6 years of experience in data-driven roles, seeking to leverage analytical skills as an Analytical Operations Specialist. Known for successful implementation of process improvements, enhancing operational efficiency across multiple positions. Excelled in roles requiring rigorous data analysis and strategic procedural enhancements.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Chubb
07.2023 - Current
- Assess and manage insurance claims, ensuring strict adherence to documentation standards and regulatory requirements
- Design and implement process improvements, achieving a 15% enhancement in operational efficiency and productivity
- Resolve customer complaints with empathy and clarity, successfully mitigating the risk of client turnover
Short Term Disability Case Manager
Unum
01.2022 - 07.2023
- Evaluated and applied policy conditions, maintaining strict compliance with disability claim eligibility standards
- Conducted thorough reviews of existing procedures, leading to enhanced operational efficiencies
- Analyzed customer data and implemented strategic improvements, resulting in a 10% increase in engagement metrics
Scheduling & Project Analyst
Bayhealth Medical Group
Dover, DE
03.2018 - 09.2021
- Created and managed detailed project documentation, enhancing communication with stakeholders and supporting project transparency
- Conducted rigorous data audits that decreased reporting errors and bolstered data accuracy and reliability
- Fostered positive client relationships, contributing to improved customer satisfaction levels
Education
Associate of Science - Biological Sciences
Delaware Technical Community College
Skills
- Operational Development
- SQL
- Complex Problem Solving
- Cross-Departmental Collaboration
- Data Analysis
- Data Presentation
- Mentoring
Timeline
Claims Adjuster
Chubb
07.2023 - Current
Short Term Disability Case Manager
Unum
01.2022 - 07.2023
Scheduling & Project Analyst
Bayhealth Medical Group
03.2018 - 09.2021
Associate of Science - Biological Sciences
Delaware Technical Community College