Mekdelawite Asfaw
Baltimore,MD
Summary
Accomplished professional with a proven track record at Black Phoenix, enhancing sales revenue through strategic planning and relationship building. Expert in customer service and adept in utilizing computer skills to streamline operations. Mentored teams for peak performance, demonstrating exceptional multitasking and communication abilities. Achieved significant legal successes at North Shewa Justice Office, showcasing strong analytical and team collaboration skills.
Overview
5
5
years of professional experience
Work History
Waitress
Tabor Ethiopian Restaurant
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for tabor restaurant with social relevancy and intentionality.
Sales Manager
Black Phoenix
01.2022 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team of 20 plus employees by providing motivational coaching and performance-based incentives.
Public Prosecutor
North Shewa Justice Office
10.2021 - 05.2023
- Secured high conviction rates through diligent preparation and presentation of well-structured arguments in court.
- Mentored junior prosecutors, providing guidance on best practices in investigative techniques and trial strategies for career development purposes.
- Interpreted complex legal issues accurately, ensuring that all parties involved were well-informed about case developments and potential implications.
- Reduced trial delays by efficiently managing caseload and prioritizing urgent cases.
- Conducted settlement negotiations and trial for property case with $35000 in counterclaims.
Paralegal
Federal Attorney General
06.2019 - 08.2019
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Education
Master of Arts - Project Management
Act American College of Technology
Addis Ababa06.2024
Bachelor of Arts - Law
Hawassa University
Hawassa, Sidama12.2020
Skills
- Customer Service
- Strong multitasking
- Volunteer Management
- Team Collaboration
- Relationship Building
- Staff Management
- Goals and performance
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Waitress
Tabor Ethiopian Restaurant
06.2024 - Current
Sales Manager
Black Phoenix
01.2022 - 08.2023
Public Prosecutor
North Shewa Justice Office
10.2021 - 05.2023
Paralegal
Federal Attorney General
06.2019 - 08.2019
Master of Arts - Project Management
Act American College of Technology
Bachelor of Arts - Law
Hawassa University