Mekenzie Hinnant
Ruff Housing
Cary,NC
7
years of professional experience
Hello, I am Mekenzie! I have over seven years of front of house customer service experience and within those seven years I held a Team Lead position. I was also responsible for training any new hires. I have three years of pet sitting as well as working a high volume pet boarding facility where I learned to handle pets of all sizes, ages and those requiring medications. I know when given the opportunity I can learn and adapt quickly to get things done within a timely manner. I am a team player that is self-motivated, safety conscience, ambitious, and detail-oriented.
Work History
Customer Service Representative
11 Months- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding expectations for response time and resolution
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual goals while also supporting colleagues during peak periods
- Created positive relationships with clients through regular communication channels such as phone calls or email correspondence
Panera Bread Associate
5 Years 10 Months- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Ensured cleanliness and organization of the checkout area
- Processed customer transactions accurately and efficiently using the point-of-sale system
Animal Care Attendant
11 Months- Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
- Implemented enrichment activities to promote mental stimulation and physical exercise for animals in accordance with established guidelines
- Collaborated with other team members to coordinate daily tasks such as cleaning routines, feeding schedules, and exercise plans
- Responded to emergency situations promptly and efficiently, following established protocols to ensure the safety of both animals and staff
Education
High School Diploma
Skills
Communication skills
English
Administrative experience
Data entry
Organizational skills
Customer service
Collaborative
Handling customer inquiries
Retail sales
Cash handling
Team lead experience
Training
Food service
Pet care experience
Timeline
Customer Service Representative
Ruff Housing
09.2025 - CurrentRead More
Animal Care Attendant
Ruff Housing
09.2025 - CurrentRead More
Panera Bread Associate
Panera Bread
10.2019 - 08.2025Read More
Rosewood High School
High School Diploma
Read More