Mekeshia Hayes
Hattiesburg,MS
Overview
13
13
years of professional experience
Work History
Independent Contractor
Myself
Hattiesburg
04.2024 - Current
- Identified opportunities for process improvement within the organization.
Customer Service Representative
Iqor
Meridian, Mississippi
10.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
SaviLinx
Hattiesburg, Mississippi
11.2020 - 07.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Ring Machine Operator
Howards Industry
Laurel , Mississippi
08.2011 - 05.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05-2010
Skills
- Proficient in [Software]
- Search Engine Optimization
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Critical Thinking
- Credit card payment processing
Timeline
Independent Contractor
Myself
04.2024 - Current
Customer Service Representative
Iqor
10.2022 - 05.2024
SaviLinx
11.2020 - 07.2021
Ring Machine Operator
Howards Industry
08.2011 - 05.2020
High School Diploma -
Wayne County High School