Mekeshia Hayes

Hattiesburg,MS

Overview

years of professional experience

Myself

Hattiesburg

04.2024 - Current

Iqor

Meridian, Mississippi

10.2022 - 05.2024

Answered customer inquiries and provided accurate information regarding products and services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tracked orders from start to finish to ensure timely delivery of goods or services.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

SaviLinx

Hattiesburg, Mississippi

11.2020 - 07.2021

Provided excellent customer service to resolve customer complaints in a timely manner.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.

Howards Industry

Laurel , Mississippi

08.2011 - 05.2020

Set up and operate machine tools to produce precision parts and instruments.
Adjust machine settings to complete tasks accurately.
Troubleshoot malfunctions in equipment or processes.
Load raw materials into machines according to specified measurements.
Observe machine operations to detect any problems or defects in the finished product.

Wayne County High School

Waynesboro, MS

05-2010