Mekeyia Girten
Hopkinsville,KY
Summary
Detail-oriented professional with a solid background in customer interaction and support. Committed to fostering positive relationships and driving team success through adaptability and effective problem resolution.
Overview
12
12
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
Clarksville, Tennessee
08.2021 - Current
- Delivered mail and packages to residential and business addresses daily.
- Sorted incoming mail based on delivery routes efficiently.
- Operated postal vehicles while adhering to safety regulations.
- Interacted with customers to address inquiries and provide service.
- Maintained records of deliveries and collected signatures as needed.
Customer Service Representative
Everise
Hopkinsville, KY
11.2020 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Security Officer
Nighthawk Security
Hopkinsville, KY
09.2019 - 11.2020
- Responded promptly to alarms and emergency situations, coordinating with local authorities.
- Conducted regular patrols to identify and address potential security threats.
- Prepared detailed incident reports documenting any security breaches or unusual activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Head Hostess
American Queen Steamboat
Memphis, Tennessee
09.2018 - 09.2019
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Notified server after seating parties in section to facilitate prompt service.
- Collaborated with kitchen and waitstaff to ensure smooth operations.
Crew Trainer
Norwegian Cruise Line
Honolulu, Hawaii
04.2018 - 09.2018
- Trained crew members on safety protocols and emergency procedures.
- Provided feedback to management on crew performance and training needs.
- Fostered a positive learning environment among diverse crew members.
- Provided constructive feedback and one-on-one coaching to employees.
Toll Collection Service Representative
Alliance One
Dallas, Texas
06.2017 - 09.2018
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained accurate records of customer interactions and transactions.
- Utilized customer relationship management software for tracking communications.
- Handled escalated complaints with professionalism and empathy.
Customer Support Specialist
TruGreen LandCare
Lewisville, Texas
02.2017 - 04.2017
- Provided detailed information about TruGreen products and service plans to clients.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Waitress/Assistant Housekeeping Supervisor
American Cruise Lines
Guilford, Connecticut
08.2016 - 01.2017
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Coordinated daily housekeeping tasks to maintain cleanliness and organization.
- Enforced health and safety regulations throughout the vessel premises.
Front Desk Receptionist
Hilton Inn
Madisonville, Kentucky
02.2016 - 01.2017
- Processed check-ins and check-outs using hotel management software.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Assisted guests with local information, transportation, and dining recommendations.
- Handled payment processing and provided customers with receipts and proper bills and change.
Technical Support Representative
Hopkinsville Electric Company
Hopkinsville, Kentucky
10.2015 - 02.2016
- Assisted customers with troubleshooting electrical outages and service interruptions.
- Resolved customer inquiries regarding electric service and billing issues.
- Collaborated with field technicians to ensure timely service restoration.
- Utilized company software for tracking support tickets and resolutions.
Nurse Aide
Christian County Manor
Hopkinsville, KY
05.2015 - 11.2015
- Assisted residents with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance resident well-being.
- Helped with meal preparation and served food according to dietary needs.
- Documented resident care activities accurately in electronic health records.
Team Leader Manager
Teletech
Hopkinsville, Kentucky
12.2013 - 11.2015
- Coordinated daily operations to ensure workflow efficiency and team support.
- Trained new team members on company policies and procedures.
- Facilitated communication between departments to achieve strategic objectives.
- Monitored team performance and provided feedback for continuous improvement.
Education
High School Diploma -
Christian County High School
Hopkinsville05-2011
Associate of Applied Science - Medical Information Technology
Hopkinsville Community College
Hopkinsville, KYSkills
- Mail delivery
- Route sorting
- Vehicle operation
- Customer interaction
- Record management
- Customer relationship management
Accomplishments
- Talent Development Program for Trainers (2014)
- Merchant Mariner Credential (2018–2023)
Timeline
City Carrier
United States Postal Service, USPS
08.2021 - Current
Customer Service Representative
Everise
11.2020 - 08.2021
Security Officer
Nighthawk Security
09.2019 - 11.2020
Head Hostess
American Queen Steamboat
09.2018 - 09.2019
Crew Trainer
Norwegian Cruise Line
04.2018 - 09.2018
Toll Collection Service Representative
Alliance One
06.2017 - 09.2018
Customer Support Specialist
TruGreen LandCare
02.2017 - 04.2017
Waitress/Assistant Housekeeping Supervisor
American Cruise Lines
08.2016 - 01.2017
Front Desk Receptionist
Hilton Inn
02.2016 - 01.2017
Technical Support Representative
Hopkinsville Electric Company
10.2015 - 02.2016
Nurse Aide
Christian County Manor
05.2015 - 11.2015
Team Leader Manager
Teletech
12.2013 - 11.2015
High School Diploma -
Christian County High School
Associate of Applied Science - Medical Information Technology
Hopkinsville Community College