Mekhi Heard
Albuquerque
Summary
Dynamic and results-driven Restaurant Manager with proven expertise at Five Guys in team management and customer engagement. Successfully enhanced service quality and operational efficiency, fostering a positive atmosphere. Skilled in inventory control and adept at implementing performance improvements, ensuring exceptional dining experiences and streamlined operations.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Five Guys
04.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Warehouse Worker
Amazon
10.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
The Great Academy
6001 San Mateo Blvd NE, Albuquerque, NM 8710905-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Adaptable
- Performance improvement
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
Timeline
Warehouse Worker
Amazon
10.2024 - 02.2025
Restaurant Manager
Five Guys
04.2021 - Current
High School Diploma -
The Great Academy
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