Mekhi Humphries
Clarksville,TN
Summary
I am a highly motivated and dedicated individual with a passion for IT. With 2 years of experience in the field, I have developed a strong understanding of various IT systems and processes. During my 2 years in the IT industry, I have worked in a variety of roles including technical support, help desk, and system administration. This has allowed me to gain a well-rounded understanding of different aspects of IT and develop a diverse skill set. I am a dedicated and hardworking individual who is passionate about IT. I am always eager to learn and improve my skills, and I am confident that I can make a valuable contribution to any IT team. Thank you for considering me for any relevant opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Quettagotit LLC.
Nashville, TN
01.2021 - Current
- Documented repair processes and helped streamline procedures for future technical support actions.
- Collected, analyzed and reported on data for use in operational planning.
- Developed documentation related to IT policies, processes, standards.
- Conducted workflow analysis, space design or cost comparison analysis.
- Performed routine maintenance and software updates on support tools and customer systems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Created user accounts, set up permissions, and monitored system security.
Help Desk Technician
TCAT
Clarksville, TN
10.2022 - 05.2024
- Elevated end-user satisfaction rates are achieved by promptly addressing help desk requests and providing effective solutions.
- Documented and tracked help desk tickets to ensure timely resolution of issues.
- Assisted the IT department staff by responding to messages for the company's help desk.
- Maintained accurate records of all help desk interactions, ensuring efficient routing and follow-up on open tickets.
- Created and maintained help desk documentation to answer common support questions.
- Reduced help desk ticket backlog through swift problem-solving abilities, and effective prioritization skills.
Education
Network Infrastructure Support Specialist: Computer Information Technology - Computer Information Technology
Tennessee College of Applied Technology
Dickson - Clarksville, TN05-2024
Skills
- Cybersecurity expertise
- IT service management
- IT troubleshooting
- Technical issue analysis
- Quality assurance testing
- Application installations
- Information security
Certification
- CompTIA A+
- CompTIA Security+
Timeline
Help Desk Technician
TCAT
10.2022 - 05.2024
IT Specialist
Quettagotit LLC.
01.2021 - Current
Network Infrastructure Support Specialist: Computer Information Technology - Computer Information Technology
Tennessee College of Applied Technology
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