Summary
Overview
Work History
Education
Skills
Timeline
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Mekiel Gordon

Jonesboro,GA

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

8
8
years of professional experience

Work History

Customer Serv. Agent /Advanced Customer Service Representative

Maxtouch Services
01.2020 - Current
  • Met and exceeded monthly sales goals beyond expectations(i.e., 8x Top Performer as agent, Employee of the Month Aug 2022)
  • Developed talent to full potential through training, consistent feedback and coaching.
  • Reviewed loan files and financial statements for clarity to maintain effectiveness within company guidelines
  • Worked with customers via telephone to answer questions, process transactions and resolve issues.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Supervisor/ Messenger

GardaWorld
07.2017 - 10.2019
  • Delivered and collected monetary deposit on a tight schedule within eight hour shift.
  • Established lasting relationships with customers by interacting professionally and responding promptly to concerns
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Bachelor of Applied Arts And Science - Psychology

Clayton State University
Morrow, GA
12.2023

Skills

  • Effective Comprehending
  • Flexible Team Player
  • Emotional Intelligence
  • Detail Orientation
  • Sales Tracking
  • Business Leadership
  • Customer Interaction

Timeline

Customer Serv. Agent /Advanced Customer Service Representative

Maxtouch Services
01.2020 - Current

Supervisor/ Messenger

GardaWorld
07.2017 - 10.2019

Bachelor of Applied Arts And Science - Psychology

Clayton State University

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Mekiel Gordon