Raven Brown
Customer Service Representative
Newark,NJ
Summary
Dedicated Customer Service professional with 7+ years of knowledge in exceptional customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results; bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Transcore EZPass
, NJ
03.2022 - 06.2022
- Taking inbound calls and helping customers with their payment processing
- Helping customer open and set up new accounts or close existing ones
- Working in a call center environment and managing well with others
- Managed client records
- Provided policy and service information
- Answered general questions
- Assisted customers with a warm and professional attitude
Staffing Recruiter
SALSON LOGISTICS
Newark, NJ
07.2021 - 12.2021
- Calling potential people for employment opportunities
- Posting Internet ads on social media platforms and career sites with potential work opportunities
- Setting up interviews
- Completing the hiring process with the employees and the company
Claims Representative
IQVIA, Township of
Warren, NJ
01.2019 - 05.2021
- Working with pharmacies to process and verify co-pay claims on behalf of patients
- Alternative Payment Solution (APS) rep will utilize a financial system to facilitate payment transactions
- Handling Heavy call volumes (inbound and outbound) speaking with patients or pharmacies
- Following up on emails and claim issues between supervisors and pharmacies/patients.
Shipping and Receiving Clerk
Dream On Me Inc
Piscataway, NJ
06.2019 - 09.2019
- Receive and route inbound and outbound shipments
- Take customer orders by phone, fax and email
- Printing all paperwork for drivers as well as provide routing and assist in service for warehouse
- Data entry of invoices, creating bills and printing labels for third party shippers
Staffing Recruiter/Payroll Admin
Link Staffing Agency
South Plainfield, NJ
08.2017 - 03.2019
- Screen Candidates and review resumes, conduct interviews and place candidates
- Monitor and apply HR best recruiting practices
- Act as a point of contact between employees and clients and promote the company's best work
- Promote company's best work
- Update and develop job descriptions and specifications and do postings and advertisements for openings.
Logistics Coordinator/Data Entry
Stericycle Environmental Solutions
Piscataway, NJ
02.2017 - 07.2017
- Demonstrating effective results with any quick, uncertainty or changes made with the client's daily
- Entering correct shipping information and color coding labels to print out for Hazardous/ Non Hazardous waste
- Preparing all orders and paperwork for the drivers routes a day ahead/ daily checking the schedule
- Manage activities throughout order fulfillment and transportation cycle to make sure established deadlines are met
- Receiving previous day's paperwork to input data into the system to coordinate the deliveries for the week.
Customer Service Agent
AIT Logistics
Elizabeth, NJ
12.2014 - 11.2015
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery
- Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations
- Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system
- Built strong working relationships with effective communication and interpersonal skills.
Customer Service Representative
Renewal By Andersen
Cranford, NJ
07.2013 - 08.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contact prospective buyers or sellers of the windows to arrange consultations with sales reps
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Team oriented, ability to adapt to a fast paced environment and was able to be flexible with the customers as well as team members
- Provide customers with product samples and catalogs.
Administrative Assistant/Customer Service
Partners Pharmacy
Cranford, NJ
08.2010 - 10.2012
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents
- Good attention to detail, ability to complete workload/ data entry input in a timely manner
- Used computers for word processing and database management
- Data entry input of medical codes for billing, operated copier and maintained the filing system.
Education
High School Diploma -
Westfield High School
Skills
Call CenterMicrosoft Office/Outlook/Word (4 years)Word ProcessingOrder EntryMeasures the traits that are important for high-quality customer service
CRM Skills with Salesforce
Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, andApplying customer service skills in a call center settingComprehending and responding to retail customer needsDevelopment in any professional fieldMulti-line phone talent
Sales expertise
Timeline
Customer Service Representative
Transcore EZPass
03.2022 - 06.2022
Staffing Recruiter
SALSON LOGISTICS
07.2021 - 12.2021
Shipping and Receiving Clerk
Dream On Me Inc
06.2019 - 09.2019
Claims Representative
IQVIA, Township of
01.2019 - 05.2021
Staffing Recruiter/Payroll Admin
Link Staffing Agency
08.2017 - 03.2019
Logistics Coordinator/Data Entry
Stericycle Environmental Solutions
02.2017 - 07.2017
Customer Service Agent
AIT Logistics
12.2014 - 11.2015
Customer Service Representative
Renewal By Andersen
07.2013 - 08.2014
Administrative Assistant/Customer Service
Partners Pharmacy
08.2010 - 10.2012
High School Diploma -
Westfield High School