Mel Estella
Santa Rosa,CA
Summary
Results-driven Donor Care Technician with a proven track record in enhancing workflow efficiency, ensuring patient safety, and providing exceptional customer service. Committed to leading teams and improving donor experiences through effective problem-solving and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Donor Care Technician, Team Leader
Vitalant
04.2019 - Current
- Operated blood collection equipment to ensure safe and efficient donor procedures.
- Conducted donor health screenings to assess eligibility and maintain compliance with regulations.
- Assisted in blood collection procedures, maintaining adherence to strict safety protocols.
- Trained new technicians on operational procedures, best practices for donor care, and improvement in blood collection techniques.
- Monitored inventory levels of supplies and coordinated timely replenishment as needed.
- Collaborated with team members to ensure optimal donor experience and satisfaction during visits.
- Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
- Led team to achieve operational goals through effective delegation and resource management.
Environmental Service Technician
Sonoma Specialty Hospital
09.2017 - 04.2019
- Ensured compliance with safety protocols and infection control standards throughout facility.
- Performed routine cleaning and disinfection of patient areas, equipment, and common spaces.
- Collaborated with healthcare staff to maintain optimal hygiene conditions in high-traffic areas.
- Trained new team members on cleaning procedures and safety practices for improved efficiency.
- Conducted regular inspections to identify maintenance needs and ensure cleanliness standards are met.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Education
High School Diploma -
University of The Visayas
Cebu, Philippines03-2003
Skills
- Team lead operations
- Problem-solving
- Customer service
- Multitasking
- Attention to detail
- Reliability
- Experience collection of platelet/plasma through apheresis collection
Accomplishments
- Supervised team up to 17 staff members in a blood drive.
- Received a number of work awards.
- Built great work relationships with donors and team members.
Certification
Certified Phlebotomy Technician
BLS
Languages
Filipino
English
Timeline
Donor Care Technician, Team Leader
Vitalant
04.2019 - Current
Environmental Service Technician
Sonoma Specialty Hospital
09.2017 - 04.2019
High School Diploma -
University of The Visayas