Emelda Gonzales
Portsmouth,VA
Summary
Dedicated and detail-oriented with a proven track record of efficiently managing personal and professional calendars, organizing office spaces, and delivering exceptional administrative and customer support. Adept at coordinating tasks, maintaining correspondence, and providing warm companionship. Seeking a position to leverage organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Operations/Cash Office Clerk
NEXCOM – Navy Exchange
06.2024 - Current
- Assists in daily cash operations by processing cash deposits accurately. Supports coordination and submission of change orders to maintain cash flow across registers. Helps manage cash transactions while adhering to nexcom policies. Aides in reconciling cash drawers and preparing deposits for secure fund handling. Contributes to improved cash management procedures to enhance operational efficiency. Trains new staff on cash handling protocols and customer service practices.
- Assists in streamlining vendor access by processing and submitting base access applications promptly. Acts as a point of contact for facility maintenance by managing and submitting work requests to relevant departments. Provides administrative support to the general manager by handling daily projects and performing various tasks to maintain smooth operations. Conducts food truck audits to verify compliance with operational standards.
- Manages fuel delivery processes utilizing SIM software.
- Manages coordination and execution of command-level events.
- Coordinates logistics for efficient store-to-store inventory transfers to enhance stock availability.
- Manages ongoing dialogue with IT department to ensure timely resolution of technical issues.
- Generates itemized invoices for orders, bills, and maintenance services.
- Executes tasks with precision and focus, effectively prioritizing workload in a high-pressure environment.
- Embraces change by learning and implementing new systems and processes to align with shifting company requirements.
Personal Assistant
Blu dog solutions LLC
04.2022 - 06.2024
- Organized personal and professional calendars with reminders for upcoming meetings and events. Performed various clerical tasks and organized office areas to promote productivity. Checked personal and professional activities to remind employer of priority tasks and deadlines. Maintained clerical correspondence via email and phone. Organized both physical and digital files and updated reports to coordinate project materials. Submitted reports to and reviewed reports with supervisor. Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Store Manager
Elite Wireless
11.2018 - 01.2020
- Trained and mentored associates to teach daily tasks and procedures. Balanced sales reconciled cash and made bank deposits to facilitate opening and closing duties. Managed inventory tracking and physical inventory counts to minimize Summary Skills Experience loss. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Monitored employee performance and identified performance gaps for corrective action. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Oversaw inventory management through cycle counts, audits and shrinkage control. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Updated and maintained store signage and displays. Strengthened workflow productivity by hiring, managing and developing top talent. Established store tactics and strategies to achieve operational performance and sales goals. Evaluated store performance and incorporated feedback to implement improvement plans. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Identified operational issues and implemented appropriate processes to promote workplace safety and productivity. Answered product questions with up-to-date knowledge of sales and promotions. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Reviewed customer feedback to make operational improvements and promote satisfaction.
Skills
- Efficient data input
- Cash management proficiency
- Accurate cash handling
- Bank deposit handling
- Strong organizational abilities
- Effective time management
- Proficient in managing multiple tasks
- Advanced Excel skills
- Skilled in Microsoft Office tools
- Vendor relationship management
Timeline
Operations/Cash Office Clerk
NEXCOM – Navy Exchange
06.2024 - Current
Personal Assistant
Blu dog solutions LLC
04.2022 - 06.2024
Store Manager
Elite Wireless
11.2018 - 01.2020