Mel Hanvelt
Service Manager
Houston,TX
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
Service Manager
Northwest Dodge
08.2019 - Current
- Greeted over 100 plus customers per day
- Managed on average 40 vehicle claims and needs at one time
- Hired, trained and supervised team of service staff members to meet business goals.
- Work with eight different computer programs at one time for everyday, day to day business production
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Trained all new service staff
Lead Sales Director
AMP Marketing
04.2019 - 08.2019
- Conducted face to face sales for small-medium sized businesses for fiber optic internet
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Exceeded sales goals through effective time management and resource allocations.
- Created a professional relationship with many variations of businesses
- Responsible for keeping in contact with my clients throughout the installation process to ensure everything is completed properly.
Account Manager - B2B Business Development
CLA Global Inc
10.2017 - 04.2019
- Responsible for gaining minimally 3-5 new accounts per week
- Met face to face with 40 business owners per day
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- In charge of creating, and maintaining new accounts for wireless telecommunications as well as oversight of the entire transfer process.
Salon Manager
Insatiable Sun
02.2015 - 10.2017
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
- Effectively communicated with team members to maintain clearly defined expectations
- Resolved customer questions, issues and complaints.
- Managed cash flow, business transactions, banking, and accounting processes.
Airbrush Manager
Sunset Tan, Studio
10.2012 - 02.2015
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Responsible for training new hires at multiple locations
- Developed and maintained relationships with customers and suppliers through account development.
- Worked as a team member performing cashier duties, product assistance and cleaning
- Managed quality communication, customer support and product representation for each client.
Education
Los Angeles Valley College
Los Angeles, CAGED -
Orting High School
Orting, WASkills
- Sales Force
- Client Relations Specialist
- Skilled Multitasker
- Team Management
- Customer Satisfaction
- Team Recruiting and Onboarding
- Quote Formulation
- Payment Method
- Customer Service and Assistance
- Conflict Resolution Techniques
Accomplishments
- Computed Data Reports
- Provided required weekly, monthly and quarterly reports
- Listing sales figures and client track records
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Sales
- Consistently generated additional revenue through skilled face to face sales techniques
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit card transactions
- Assisted customer over the phone regarding store operations, product, promotions and orders
- LANGUAGES
- English
Timeline
Service Manager
Northwest Dodge
08.2019 - Current
Lead Sales Director
AMP Marketing
04.2019 - 08.2019
Account Manager - B2B Business Development
CLA Global Inc
10.2017 - 04.2019
Salon Manager
Insatiable Sun
02.2015 - 10.2017
Airbrush Manager
Sunset Tan, Studio
10.2012 - 02.2015
Los Angeles Valley College
GED -
Orting High School
Similar Profiles
Lonzo Gipson IILonzo Gipson II
General Manager at Northwest DodgeGeneral Manager at Northwest Dodge
Seth LamannaSeth Lamanna
Salesperson at Northwest Hills Jeep Dodge Ram ChrystlerSalesperson at Northwest Hills Jeep Dodge Ram Chrystler
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram