Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mel Rubalcava

Phoenix,AZ

Summary

Adaptable professional with proven strengths in sales, negotiations, customer service, and data accuracy. Skilled in client relations, process coordination, and problem-solving, with a track record of driving results in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Talent Acquisition Specialist

Autopilot Recruiting
11.2024 - Current
  • Spearheaded nationwide full-cycle recruitment for licensed and unlicensed candidates, collaborating closely with State Farm agency leaders to design strategic recruitment plans.
  • Optimized sourcing and screening processes to reduce time-to-hire, successfully placing high-caliber candidates and driving workforce growth while enhancing overall hiring efficiency and quality.

Senior Customer Success Specialist

GlobalTranz Enterprises/Worldwide Express LLC
12.2018 - 10.2024
  • Drove sales growth and expanded service adoption within Fortune 500 enterprise accounts by delivering strategic logistics solutions and exceptional customer relationships.
  • Led onboarding and cross-functional collaboration to optimize freight operations and supply chain efficiency across multi-modal channels.
  • Provided data-driven insights and proactive issue resolution, ensuring seamless execution and long-term client retention for major CPG and retail clients including Amazon, Walmart, Meijer, Dollar General and Anheuser-Busch among others.

Invoice Resolution Analyst

GlobalTranz Enterprises/Worldwide Express LLC
11.2016 - 12.2018
  • Resolved high-volume freight invoice discrepancies by analyzing rate agreements, accessorials, and contracts.
  • Partnered with carriers, clients, and internal teams to ensure billing accuracy, reduce payment delays, and improve financial efficiency across 3PL operations.

Freight Operations Broker

GlobalTranz Enterprises / Worldwide Express LLC
08.2013 - 11.2016
  • Drove revenue growth by sourcing shippers, negotiating competitive freight rates, and managing full-cycle operations.
  • Built and maintained strong carrier partnerships to secure capacity, reduce costs, and ensure reliable service.
  • Coordinated end-to-end logistics, overseeing shipments from pickup to delivery while ensuring compliance and efficiency.
  • Served as primary client contact, delivering real-time tracking, proactive communication, and swift issue resolution in collaboration with sales and operations teams.

Server

Carrabba's Italian Grill
06.2010 - 10.2013

Document Control Assistant (temporary contract)

Rossmar & Graham
03.2010 - 06.2010

Team Member

Rosati's Pizza
08.2007 - 03.2010

Telemarketer

Empereon Marketing & CirTech Connect
11.2005 - 08.2007

Education

General Studies

Glendale Community College
Glendale, AZ

Skills

  • Revenue Generation, Sales Growth, Enterprise Account Management, Client Retention, Freight Brokerage, Negotiations, Relationship Building, High-Volume Lead Generation, Sales Prospecting, Cross-Functional Collaboration, Team Leadership, Data-Driven Performance Analysis & Reporting, Issue Resolution, Risk Management, Process Improvement, Efficiency Optimization, Attention to Detail, Accuracy in Data Handling, Billing & Claims Processing Fundamentals, Understanding of Compliance, CRM Software, Oracle, Salesforce, Calendly, Blue Yonder, E2open, Manhattan Associates, Descartes Systems Group, One Network Enterprises
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Certification

Alison-Diploma in Business Management, Alison-Supervision Skills, DataCamp-Introduction to Data Science, Google Cloud-Cloud Computing Foundations, HubSpot Academy-Inbound Marketing Certification, LinkedIn Learning-Time Management Fundamentals, Microsoft Learn-Excel for Beginners

Timeline

Talent Acquisition Specialist

Autopilot Recruiting
11.2024 - Current

Senior Customer Success Specialist

GlobalTranz Enterprises/Worldwide Express LLC
12.2018 - 10.2024

Invoice Resolution Analyst

GlobalTranz Enterprises/Worldwide Express LLC
11.2016 - 12.2018

Freight Operations Broker

GlobalTranz Enterprises / Worldwide Express LLC
08.2013 - 11.2016

Server

Carrabba's Italian Grill
06.2010 - 10.2013

Document Control Assistant (temporary contract)

Rossmar & Graham
03.2010 - 06.2010

Team Member

Rosati's Pizza
08.2007 - 03.2010

Telemarketer

Empereon Marketing & CirTech Connect
11.2005 - 08.2007

General Studies

Glendale Community College

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Mel Rubalcava