Summary
Overview
Work History
Skills
Timeline
Generic

Melaina Beck

Santa Ana,CA

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

OC Autohaus
Westminster, CA
09.2024 - Current
  • Specialize in pre-owned luxury vehicles, providing expert guidance to customers seeking high-end cars.
  • Serve as the first point of contact for customers, answering phone calls, greeting guests, and ensuring an exceptional first impression.
  • Conduct test drives, thoroughly review vehicle options, and present pricing and financing options.
  • Collaborate with the finance team to close deals, ensuring a smooth transition from the sales floor to finalizing the paperwork.
  • Offer personalized solutions, including finding alternatives for clients in troubled situations.
  • Address customer concerns and objections with empathy and professionalism, ensuring a positive experience.

BDC Sales Representative

South County Lexus At Mission Viejo
Mission Viejo, CA
06.2024 - 09.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Monitored customer feedback and responded promptly to any concerns or issues raised by customers or other stakeholders.

Assistant Sales Associate

Dennis Dillon RV
Westminster, CA
04.2022 - 06.2024
  • Provided product information to potential customers via phone, email, and online chat.
  • Resolved customer complaints in a timely manner.
  • Generated new leads through cold calling, email campaigns, and social media outreach.
  • Responded promptly to inquiries from existing customers regarding order status or product availability.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Developed content for social media platforms.
  • Organized and staffed promotional events for clients at various venues.

Skills

  • CRM Software
  • Appointment Setting
  • Follow-up calls
  • Professionalism
  • Active Listening
  • Analytical Thinking
  • Task Prioritization
  • Relationship Building
  • Cold calling

Timeline

Sales Associate

OC Autohaus
09.2024 - Current

BDC Sales Representative

South County Lexus At Mission Viejo
06.2024 - 09.2024

Assistant Sales Associate

Dennis Dillon RV
04.2022 - 06.2024
Melaina Beck