Melaine Quansah
Hartford
Summary
Dedicated adminstrative professional with experience in healthcare and financial services industries. Strong work ethic with focus on teamwork, adaptability, and delivering high-quality results for my employer. Skills include in-person and virtual customer service, proficiency with multiple computer programs, and consistent focus on organization. Looking for career opportunity in the adminstrative field at a company where I can progress over time and utilize my full skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Companion Caregiver
CARE AT HOME BY JSF
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medical Assistant
Hartford Healthcare
01.2024 - 01.2025
- Customer Service: answering calls/emails, scheduling appointments, and welcoming patients
- Organization: maintaining medical records and assisting with and filing insurance forms
- Communication: working with billing department, obtaining patient medical history, and arranging hospital admission/laboratory services
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Customer Service Specialist
CardWorks Servicing
07.2022 - 01.2024
- Customer Service: managed high volume of calls, including escalated ones, in a professional manner while finding best solutions for both the customers and the company
- Account Management: helped customers open new credit cards, assisted them with account details like credit limits and payment options, and maintained their account information
- Training: facilitated new employee training by sharing best practices in high-stress situations
Delivery Driver
Amazon
11.2021 - 02.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
COOK/Food Preparation Worker
Orange Regional Medical Center Ormc
07.2019 - 03.2021
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Education
Diploma - Medical Billing and Coding
Swedish Institute College of Health Sciences
New York, NY05.2023
High School Diploma -
MANCHESTER HIGH SCHOOL
Manchester, CT06-2014
Skills
- Microsoft Suite
- Outlook
- Word
- ICD-10-CM
- ICD-10PCS
- CPT
- EPIC
- Administrative experience
- First aid and CPR
- Dementia care
Certification
- Patient Care Technician (CPCT/A), National Healthcareer Association, 2023
- Certified Phlebotomy Technician (CPT), National Healthcareer Association, 2023
- HIPAA and OSHA, National Healthcareer Association, 2023
Timeline
Companion Caregiver
CARE AT HOME BY JSF
04.2024 - Current
Medical Assistant
Hartford Healthcare
01.2024 - 01.2025
Customer Service Specialist
CardWorks Servicing
07.2022 - 01.2024
Delivery Driver
Amazon
11.2021 - 02.2022
COOK/Food Preparation Worker
Orange Regional Medical Center Ormc
07.2019 - 03.2021
Diploma - Medical Billing and Coding
Swedish Institute College of Health Sciences
High School Diploma -
MANCHESTER HIGH SCHOOL
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