Melanee Garcia
Sacramento,CA
Summary
Reliable, Enthusiastic, with extensive client services background and strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure position as Customer Service Agent. Ready to help team achieve company goals, Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease everyday stressors and de-escalate potential conflicts.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
UC Davis Medical Center- Emergency Room
Sacramento, CA
12.2010 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Kept current with literature and felid advancements to advocate to and for patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Scheduling Clerk
Mercy General Hospital
Sacramento, CA
08.2007 - 12.2010
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Maintained accurate schedules for surgical procedures, company needs and seasonal changes into account.
- Scheduled deliveries of surgical materials by specified time to begin procedures on time.
- Requisitioned materials to restock inventory and obtain goods for
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Emergency Trauma Technician
Kaiser Permanente
Sacramento, CA
03.2002 - 08.2007
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Applied orthopedic devices like traction and OCL splints.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Liaised between nurses, physicians, patients, and visitors.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
Education
No Degree - PC832, Deputy Modular 3
Sacramento County Sheriff Department
Sacramento, CANo Degree - Emergency Medical Technician
Consumnes River College
Elk Grove, CaNo Degree - Medical Assisting/Phlebotomy
Western Career College
Sacramento, CaSkills
- Microsoft Office
- Organized and Efficient
- Gathering Information from Patients
- Knowledge of Community Services and Programs
- Documenting and Recording Information
- Quality Standards and Protocols
- Explaining Policy and Procedures
- Helpful and Service-Oriented
- Evaluating Quality of Care
- Registration and Scheduling
- Resolving Problems
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Caring and Empathetic
- Database Search and Data Entry Skills
- Administrative and Office Support
- Building Rapport and Credibility
- Providing Information and Resources
- Patient Confidentiality and Data Security
- Verbal and Written Communication
- Patient Needs Assessment and Referral
- Multi-Line Telephone Systems
- Records Management
- Professional Bedside Manner
- Health Information Access Management
- Attention to Detail
- Insurance Authorizations
- Report Preparation
- Insurance Forms Processing
- Benefits Explanation
- Reliability and Dedication
- Technical Troubleshooting
- Claims Handling and Coverage Verification
- Schedule Coordination
- Clerical and Filing Support
- Patient Registration
- Comfort with Technology and Databases
- Medical Terminology
- Vital Statistics Documentation
- Delinquent Account Monitoring
- Time Management and Prioritization
- Payment Calculation
- Conflict Resolution
- Billing Issue Resolution and Support
- Word Processing
- Outbound Calling
- Medical Services Administration
- 50 WPM Typing Speed
- Punctual and Hardworking
- Collections Management
Timeline
Patient Access Representative
UC Davis Medical Center- Emergency Room
12.2010 - 08.2021
Scheduling Clerk
Mercy General Hospital
08.2007 - 12.2010
Emergency Trauma Technician
Kaiser Permanente
03.2002 - 08.2007
No Degree - PC832, Deputy Modular 3
Sacramento County Sheriff Department
No Degree - Emergency Medical Technician
Consumnes River College
No Degree - Medical Assisting/Phlebotomy
Western Career College