Summary
Overview
Work History
Education
References
Timeline
Generic

Melanee Williams

Griffin,GA

Summary

Efficient Processing Assistant recognized for exceptional productivity and rapid task completion. Expertise in data entry, document management, and workflow optimization. Strong communication and problem-solving skills enhance operational efficiency and team collaboration.

Overview

26
26
years of professional experience

Work History

Processing Assistant

Amazon
McDonough, GA
01.2021 - Current
  • Efficiently allocate labor and assign tasks, ensuring smooth operations within the Amazon department.
  • Track and report labor hours with precision, providing valuable data for management decisions.
  • Act as a resource for associates, offering training and verifying SOP compliance, boosting team performance.
  • Identify and address safety hazards proactively, fostering a secure work environment.
  • Participate in safety initiatives, contributing to the overall well-being of the team.
  • Optimize daily workflow, ensuring SOP adherence, and improved safety protocols.
  • Streamline labor allocation, enhancing department efficiency and productivity.
  • Mentor team members, fostering a culture of safety and SOP compliance.
  • Implement a real-time tracking system for inventory accuracy, reducing discrepancies.

Community Counselor

Amazon
Atlanta, GA
01.2021 - Current
  • Collaboratively counsel and skill-train adults battling severe mental illnesses and substance abuse disorders.
  • Co-lead therapeutic groups, focusing on anxiety management and women support.
  • Consult with team and interns on case specifics and resource allocation, fostering a collaborative environment.
  • Deliver comprehensive mental health services to diverse patient demographics, including substance abuse patients.
  • Implement patient care programs in conjunction with psychiatrists and therapists, ensuring seamless patient care.
  • Enhance patient recovery rates by leading therapy sessions targeting mental health and substance abuse.
  • Collaborated closely with medical professionals to tailor care programs for diverse patients.
  • Introduced new approaches in group therapy for anxiety management, enhancing patient support.
  • Analyzed patient progress to adjust care plans, ensuring effective recovery pathways.

Warehouse Associate

Amazon
Lawrenceville, GA
01.2019 - 01.2021
  • Efficiently managed order processing, packaging, and shipping, ensuring accuracy.
  • Maintained well-organized stock and inventory, optimizing warehouse procedures.
  • Inspected products meticulously for defects and damages, enhancing quality control.
  • Adhered strictly to Amazon's safety and hygiene regulations, promoting a safe working environment.
  • Contributed innovative ideas for warehouse procedures improvement, fostering a collaborative work culture.
  • Streamlined warehouse operations, enhancing efficiency and safety compliance.
  • Maintained 100% accuracy in order processing and inventory management.
  • Trained new hires in warehouse protocols, fostering a culture of safety and productivity.
  • Operated forklifts to move materials within the warehouse.
  • Loaded and unloaded shipments from delivery trucks.
  • Organized inventory to ensure efficient storage and retrieval.
  • Conducted regular inspections of equipment for safety compliance.
  • Collaborated with team members to meet daily production goals.
  • Prepared orders for shipment by packaging items accurately.
  • Assisted in training new hires on warehouse procedures.
  • Communicated effectively with team members on matters related to work assignments.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Cosmetologist

Mastermind of Beauty
Miami, FL
01.2004 - 01.2020
  • Mastered hair analysis and treatment, ensuring optimal condition for styling.
  • Developed personalized styling plans by studying facial features and consulting with clients.
  • Achieved desired effects through various techniques such as cutting, coloring, and styling.
  • Maintained high-quality service by adhering to organizational standards.
  • Boosted revenue by diligently recording and collecting charges.
  • Stayed ahead of beauty trends, continuously updating techniques and product knowledge.
  • Ensured compliance with health and safety regulations, promoting a safe environment.

Customer Service Rep

T-Mobile
Pompano, FL
01.2004 - 01.2007
  • Established and nurtured customer relationships through interactive and open communication.
  • Exceeded customer service team sales targets and call handling quotas, contributing to overall company success.
  • Resolved customer complaints efficiently, providing effective solutions within set timeframes.
  • Maintained meticulous records of customer interactions, demonstrating attention to detail.
  • Went above and beyond to engage customers, enhancing customer satisfaction and loyalty.
  • Excelled in resolving customer issues, boosting satisfaction rates.
  • Analyzed customer feedback to enhance service procedures and policies.

Customer Service Rep

Market USA
Fort Lauderdale, FL
01.2000 - 01.2004
  • Enhanced customer satisfaction by providing comprehensive product information and support.
  • Implemented innovative solutions to common product issues, improving customer experience.
  • Collaboratively worked with a team of CSRs, ensuring seamless service delivery.
  • Proactively followed up with customers, ensuring their continued satisfaction post-purchase.
  • Boosted sales by advising customers on additional products or services.

Education

Bachelor of Science Degree - Psychology

Georgia State University
01.2019

Cosmetology Certificate Diploma -

Miami Lakes Technical Center
01.2003

References

References available upon request.

Timeline

Processing Assistant

Amazon
01.2021 - Current

Community Counselor

Amazon
01.2021 - Current

Warehouse Associate

Amazon
01.2019 - 01.2021

Cosmetologist

Mastermind of Beauty
01.2004 - 01.2020

Customer Service Rep

T-Mobile
01.2004 - 01.2007

Customer Service Rep

Market USA
01.2000 - 01.2004

Bachelor of Science Degree - Psychology

Georgia State University

Cosmetology Certificate Diploma -

Miami Lakes Technical Center

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