Melanee M. Ray
Fayetteville,GA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
16
16
years of professional experience
Work History
Regional Manager
Hooters of America
Atlanta, GA
08.2011 - 08.2018
- Analyzing, interpreting and presenting data
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Held weekly meetings with General Managers to identify techniques to overcome sales obstacles.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Ensuring Proper Onboarding/Training Completion for Managers & Hourly team
- Internal Standards Audits
- Budgeting/P&L
Senior Talent Acquisition Specialist
08.2015 - 11.2016
- Coordinate with hiring managers to identify staffing needs
- Source potential candidates through online channels (e.g
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
Regional Training Manager/ General Manager General
Hooters of America
Atlanta, GA
01.2004 - 01.2011
- Training and development of new hires for the Georgia Market
- Administer Internal Standards Audits for the Georgia market locations
- Quarterly and Annual reviews of management team.
- Inventory Control
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained staff during demonstrations, meetings, conferences and workshops.
Assistant Manager
Hooters of America
Atlanta, GA
01.2003 - 01.2004
- Accurate completion paperwork to include payroll, HR forms, budgets, forecasting, P & L reconciliation, and forecasting
- Ensure Company standards to include: safety and sanitation, atmosphere, service, guest interaction & satisfaction, and execution of food and beverage
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Education
Skills
- Managing Operations and Efficiency
- Retail Knowledge
- Human Resource Management
- P&L Oversight
- Recordkeeping Compliance
- Scheduling and Coordinating
- Account and Territory Management
- POS Inventory System Operation
Timeline
Senior Talent Acquisition Specialist
08.2015 - 11.2016
Regional Manager
Hooters of America
08.2011 - 08.2018
Regional Training Manager/ General Manager General
Hooters of America
01.2004 - 01.2011
Assistant Manager
Hooters of America
01.2003 - 01.2004
High School Education
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