Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanese Blanchard

Greensboro, Guilford County,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Owner

Meltan Art
01.2021 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.

Tier 2 Point of Sale Tech Support

Gilbarco Veeder-Root
03.2020 - 01.2024
  • Provided exceptional customer service, swiftly resolving any complaints or issues related to point of sale transactions.
  • Walked sites through troubleshooting point of sale equipment, dispensers offline, reporting issues, and card payment system offline.
  • Explained how the system works and how to make running their site more efficient with detailed daily, weekly, and monthly reports.
  • Educated sites on self-service options for additional tips for learning their system.
  • Adhered to company policies and regulations, maintaining updated knowledge on best practices within the retail industry.

Business Mobility Customer Service

AT&T
05.2015 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for increased efficiency in resolving business customer issues.
  • Collaborated with team members to develop new strategies for improving the overall customer experience.
  • Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
  • Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
  • Reviewed customer billing concerns and answered questions pertaining to the reason for their call.
  • Suggested products and services that meet the business needs for the customer based off of questions asked during the interaction.
  • Participated in ongoing training sessions to stay current on industry developments and best practices.

Customer Service Representative

APAC
10.2012 - 06.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Southeast Guilford High School
Greensboro, NC
05.2004

Skills

  • Business Management
  • Business Launch
  • Quality Control
  • Time Management
  • Problem Solving
  • Customer Service
  • Attention to Detail

References

Jenee Lynn-Judd - Owner, Pink Graffiti, LLC

pinkgraffitillc@gmail.com

336-579-8229


Lashander Turner - Tier 2 Point of Sale Tech, Gilbarco Veeder-Root

lashander.turner@invenco.com

336-772-6948


Dana Johnson - Team Manager, AT&T Mobility

dana.johnson@att.com

336-681-7140



Timeline

Owner

Meltan Art
01.2021 - Current

Tier 2 Point of Sale Tech Support

Gilbarco Veeder-Root
03.2020 - 01.2024

Business Mobility Customer Service

AT&T
05.2015 - 03.2020

Customer Service Representative

APAC
10.2012 - 06.2014

High School Diploma -

Southeast Guilford High School

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Melanese Blanchard