MELANI Catalan
Houston,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Leasing Consultant
Landing at Westchase
Houston, Texas
03.2025 - Current
- Assisted prospective residents with apartment tours and answered inquiries.
- Collaborated with the leasing team to maintain accurate property listings and marketing materials.
- Processed rental applications and conducted background checks for potential tenants.
- Utilized property management software to track leasing activity and tenant information.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
Sales Associate
Highland Shop
Houston , TX
05.2024 - 10.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Beauty Empire
Houston, TX
07.2023 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Wisdom High School
Houston, TXSkills
- Resident assistance
- Sales and marketing aptitude
- Customer service expertise
- Leasing procedures
- Team collaboration
- Phone and email etiquette
Education and Training
other
Languages
- Spanish
- English
References
References available upon request.
Timeline
Leasing Consultant
Landing at Westchase
03.2025 - Current
Sales Associate
Highland Shop
05.2024 - 10.2024
Sales Associate
Beauty Empire
07.2023 - 05.2024
High School Diploma -
Wisdom High School