Overview
Work History
Education
Skills
Languages
Assessments
Spanish speaking
Timeline
Generic

Melani Ramirez

Ontario,CA

Overview

8
8
years of professional experience

Work History

Customer Service Representative/Clerk/Quality Assurance

RH Furniture
Ontario, CA
09.2021 - Current

Assisted customers with complaints and scheduled appointments for furniture repairs. Coordinated appointment times for customers and took messages as needed. Performed data entry for invoices and managed email correspondence. Uploaded Excel sheets and updated inventory in the system. Submitted service forms and maintained quality assurance by inspecting furniture. Utilized Google Sheets for organization and tracking.

Data Entry

Aerotek Staffing
San Dimas, CA
05.2021 - 09.2021
  • Input invoices
  • Transfer data, into charts or more
  • Work with Excel for charting
  • Answer Emails
  • Data Entry

Caregiver

Caregiver
Ontario, CA
10.2020 - 08.2021
  • Make medical appointments
  • Take to medical appointments
  • Run errands
  • Help with daily living

Shift Leader

Baskin Robins
Ontario, CA
07.2019 - 05.2021
  • Inventory
  • Customer service
  • Restock inventory
  • Close cash register
  • Cake decorator
  • Open and Close store

Sales Associate

Bath and Body Works
Montclair, CA
11.2018 - 06.2019
  • Inventory
  • Cashier
  • Customer service
  • Made sure inventory was placed in the correct area
  • Closed store

School Receptionist

Ontario High School
Ontario, CA
08.2018 - 05.2019
  • Checked in guest
  • Mail assorted
  • Answering phones
  • Taking messages
  • Transferring calls
  • Filing
  • Faxed

Sales Associate

Party City
Chino, CA
09.2018 - 10.2018
  • Inventory
  • Restock
  • Customer Service
  • Cashier
  • Oepn and closed store
  • Made sure inventory was placed in correct area of the store

Education

High school diploma - undefined

Ontario High School
Ontario, CA
05-2019

Skills

  • Assisted customers with inquiries and service needs Supported team members in achieving daily goals Performed data entry tasks accurately and efficiently Managed scheduling of customer appointments for one year Handled cash transactions and maintained accurate cash drawer Organized and filed documents systematically Conducted quality assurance checks on service delivery

Languages

Spanish - Intermediate

Assessments

  • Data entry: Attention to detail — Completed
  • August 2021
  • Maintaining data integrity by detecting errors
  • Full results: Completed
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Customer service — Completed
  • February 2021
  • Identifying and resolving common customer issues
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Spanish speaking

Bilingual

Timeline

Customer Service Representative/Clerk/Quality Assurance

RH Furniture
09.2021 - Current

Data Entry

Aerotek Staffing
05.2021 - 09.2021

Caregiver

Caregiver
10.2020 - 08.2021

Shift Leader

Baskin Robins
07.2019 - 05.2021

Sales Associate

Bath and Body Works
11.2018 - 06.2019

Sales Associate

Party City
09.2018 - 10.2018

School Receptionist

Ontario High School
08.2018 - 05.2019

High school diploma - undefined

Ontario High School
Melani Ramirez