Melani Kennedy
Jacksonville,FL
Summary
Proven sales consultant with a track record of exceeding quota expectations and enhancing customer satisfaction, notably at Tiffany & Co. Expert in customer service and problem-solving, adept at transforming challenges into opportunities and sales. Demonstrates exceptional teamwork and collaboration, ensuring a seamless shopping experience.
Overview
18
18
years of professional experience
Work History
Sales Associate
Bealls
11.2021 - Current
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Jewelry Sales Associate
Kay Jewlers
03.2015 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Assistant Manager
Coach Handbags
10.2013 - 02.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Consultant
Tiffany & Co.
11.2011 - 10.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Jewelry Sales Associate/Certified Diamontologist
Jared The Galleria Of Jewelery
10.2006 - 07.2011
- Displayed merchandise by arranging in appealing ways to boost sales.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Education
High School Diploma -
Sandalwood High School
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Bealls
11.2021 - Current
Jewelry Sales Associate
Kay Jewlers
03.2015 - 08.2021
Assistant Manager
Coach Handbags
10.2013 - 02.2015
Sales Consultant
Tiffany & Co.
11.2011 - 10.2013
Jewelry Sales Associate/Certified Diamontologist
Jared The Galleria Of Jewelery
10.2006 - 07.2011
High School Diploma -
Sandalwood High School
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