Melania Cuzco
Brick
Summary
To obtain a Client Service Representative position where my skills can be utilized and enhanced as well as provide the opportunity for personal and professional growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Metro Vein Centers
Brick
11.2023 - Current
- Manage daily office operations and coordinate administrative tasks efficiently.
- Supervise staff performance and provide training on office procedures.
- Organize schedules for medical professionals and ensured timely patient appointments.
- Maintain inventory of medical supplies and order replacements as needed.
- Implement office policies to enhance workflow and improve patient interactions.
- Assist in recruitment efforts by screening candidates and conducting interviews.
- Answer phone calls, responded to emails, routed mail and coordinated courier services.
- Manage front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
Client Service Coordinator III / Team Lead
BluePearl Veterinary Partners
New York
01.2014 - Current
- Answer all incoming calls and schedule appointments, transfer calls to appropriate party, and take messages.
- Distribute incoming faxes and emails to appropriate service and response to any inquiries made from referring veterinarians and clients.
- Scan documents like signed estimates, anesthesia records, and medical records to patient’s chart.
- Check in clients for their appointments and update their contact information.
- Clean reception area and exam rooms while also restocking supplies.
- Submit insurance claims for prior visits or upcoming procedures.
- Coordinate and process payments from insurances carriers.
- Communicate with the client to update them on status of claim submission, appeals, pre-approvals, and outstanding balances after insurance payment.
- Overlook the front desk and make sure assignments have been completed.
- Create a staff schedule based on the hospital’s daily needs.
- Troubleshoot any upcoming issues pertaining to the front desk.
- Focus on the moral of the front desk to improve customer service.
Patient Care Coordinator
Professional Therapy Associates
Brick
01.2022 - 10.2025
- Answering inquiries and starting the intake process for new potential patients.
- Maintaining schedules for all therapists. Avoiding caps and making sure cancellations are rescheduled.
- Looking for last-minute coverage when therapists become unavailable.
- Collecting copays and open balances. Logging out the cash deposits weekly.
- Calling referring doctors for scripts.
- Checking all upcoming evaluation appointments has required paperwork.
- Troubleshooting devices when needed.
Receptionist – Temp Position (Tax Season)
Durate Tax Corp
Corona
01.2014 - 05.2014
- Answered calls and scheduled appointments according to his work schedule.
- Greeted clients and answer any inquiries via email or over phone.
- Opened office as well as maintain office cleaned and always organized.
- Scanned and filed confidential documents.
Certified Pharmacy Technician
Dispensary Dept. / North Shore Animal League
Port Washington
01.2010 - 12.2012
- Counted and prepared medications for in-house and out-patients according to proper guidelines.
- Answered multi-line phone regarding refills, special food orders, or emergencies.
- Prepared IV injectables as prescript by the DVM with proper dilution if required.
- Entered new prescriptions verifying medication and dosage.
- Ordered medications and other supplies; rotated medications and restocked.
- Accurately and efficiently filled medications for clients and mailed out medications when needed.
- Maintained the department clean and organized.
- Provided quality customer service to clients.
Client Service Representative/Technician Assistant
Pet Health Center/North Shore Animal League
Port Washington
01.2008 - 12.2010
- Answered multi-line phones with the ability to route calls to appropriate departments and handled clients in high traffic in a low-cost clinic.
- Assisted doctor with proper animal restraining on dogs and cats for examination and minor procedures.
- Updated appointment book according to staff and scheduled regular and surgical appointments for multiple veterinarians.
- Greeted and signed in clients; input new clients in system and updated information at owners’ request.
- Filed and maintained files up to date; ordered supplies, stock, organized exam rooms and front desk area.
- Responded to emails and faxed inquiries that customers requested.
- Created invoices and collected payment for services rendered in complete clinic software.
- Collected and prepared specimens along with proper lab requisition forms; resolved discrepancies in lab test requested when needed.
- Prepared medications and created labels with dosage instructions.
Traffic Coordinator
Vanderburgh & Co., Inc
New York
01.2006 - 12.2008
- Created 'Proformas' that included costs of item, profit, and expenses for transportation from our warehouse to destination according to client’s request.
- Arranged special instructions on our purchases with our vendors to warehouse.
- Coordinated and organized purchasing requisitions, orders, and shipments for high production companies in South America.
- Maintained direct contact with clients and informed status on orders and shipments.
- Distributed and arranged shipping instructions according to client’s requirements with our logistic department for every order with different destinations.
- Worked with our logistic department located in Miami, FL via-email or telephone to create transportation documents for ocean and air cargos.
- Controlled inventory and created invoices along with other important documents needed for shipments.
- Gained commission for the company with every delivered shipment and met deadlines.
- Multitasked with special assignments; provided clerical support.
Cashier
McDonald's Restaurant
Jackson Heights
01.2005 - 12.2006
- Assisted customers with their order selections.
- Prepared and provided orders on a rapid service for customer satisfaction and service.
- Maintained restaurant clean and organized, stocked supplies for front area.
- Responsible for closing assigned register at end of shift and meeting closing total.
Education
Bachelor of Business Administration - Marketing
Berkeley College
New York, NY04.2006
Skills
- MS Word
- Excel
- Outlook
- 40 WPM
- PowerPoint
- Office management
- Medical scheduling
- Inventory management
- Staff training
- Customer service
- Communication skills
- Problem solving
- Team coordination
- Policy implementation
- Conflict resolution
Certification
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 12/01/11, 06/30/23, currently recertifying
Languages
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
Metro Vein Centers
11.2023 - Current
Patient Care Coordinator
Professional Therapy Associates
01.2022 - 10.2025
Client Service Coordinator III / Team Lead
BluePearl Veterinary Partners
01.2014 - Current
Receptionist – Temp Position (Tax Season)
Durate Tax Corp
01.2014 - 05.2014
Certified Pharmacy Technician
Dispensary Dept. / North Shore Animal League
01.2010 - 12.2012
Client Service Representative/Technician Assistant
Pet Health Center/North Shore Animal League
01.2008 - 12.2010
Traffic Coordinator
Vanderburgh & Co., Inc
01.2006 - 12.2008
Cashier
McDonald's Restaurant
01.2005 - 12.2006
Bachelor of Business Administration - Marketing
Berkeley College